[SOLVED] HP Spectre Laptop x360 keyboard and mouse only works for first few seconds on boot-up.

[lockmc]

I turn the laptop on and the lights on the keyboard flash.
I can enter the BIOS but after that, keyboard and mouse don't work. So it works on the boot screen and that's it.

In Windows, same thing - keyboard and mouse doesn't work (I can use the touch screen).
I did connect an external and there was a bit red X on the touchpad. I reinstalled some drivers and updated everything and then next reboot, it actually worked. But has stopped since.

If I boot into recovery mode, I can use the mouse but the keyboard doesn't work.

Not sure if it is hardware or software. I would initially think Windows drivers, but the fact that I can enter BIOS but not use it after entering the BIOS makes me think it's not driver related.

Any ideas?

 

[SteveRX4]

What make and model laptop? How old?

Can you reinstall Windows?
You might need to remove the OS drive. It needs to be checked to see if it's OK - put it in a PC (not as the OS drive though)

 

[lockmc]

Make and model is in the title. Probably about 4 years old.

I'm struggling to see why reinstalling windows will help, if BIOS doesn't even work correctly.

 

[hang-the-9]

Did you actually take it apart and re-seat the connections? Do external keyboard work OK? Try doing a BIOS update?

 

[lockmc]

Did you actually take it apart and re-seat the connections? Do external keyboard work OK? Try doing a BIOS update?

No, I haven't taken it apart. I can try that but doens't the fact that it works before BIOS is shown suggest connection is fine?
I've done a BIOS update and external does work.

 

[SteveRX4]

There's a range of them - https://www.google.com/search?sourc...?}&ie=UTF-8&oe=UTF-8&rlz=1I7LENP_enAU477AU477
"I'm struggling to see why reinstalling windows will help, if BIOS doesn't even work correctly. "
"I can enter the BIOS but after that, keyboard and mouse don't work. So it works on the boot screen and that's it. "
It might be loading bios, but can't load windows.
So there's something wrong - either with your OS drive or with Windows.

You might need to remove the OS drive. It needs to be checked to see if it's OK - put it in a PC (not as the OS drive though)