Question HP Spectre x360-13t no sound

anvoice

Prominent
Jan 12, 2018
19
1
515
0
Hello, I have a 2018 HP Spectre x360-13t (product #: 3JE06AV) running Windows 10 that recently stopped playing sound through its speakers. Laptop was not dropped or otherwise damaged. Troubleshooting the audio device gives nothing (no problems found), there is an audio icon on the right of the taskbar, and it shows the typical moving green bars when something is playing, but no sound comes out. Headphones through the audio jack do work fine though.
What I've tried:
  • Restarting the laptop multiple times.
  • Reinstalling the audio drivers through device manager.
  • Installing newest audio drivers directly from the HP website.
  • Updating the bios and restarting.
  • Checking if any Windows Updates installed recently (none did around the time the sound disappeared).
I don't know what else I can do. I didn't open the laptop yet so I don't know if the sound card is replaceable or integrated into the motherboard, but I don't even know if that's the issue. I would really appreciate any help.
 

Lutfij

Titan
Moderator
Unless you open the laptop to inspect the speaker's diaphragm and the connector for said speakers, you're left wondering whether or not the speakers failed due to bad quality or if the drivers and the OS are having trouble communicating.

Speaking of which, which BIOS version are you currently on? Where did you source the drivers for your sound card?

Which version of Windows 10 are you working with?
 
Apr 7, 2020
1
0
10
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Same device, same issue. I started having this issue today suddenly, I don't know what's wrong coz I've been trying to fix it for almost a day now.
 

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