HP T65 woes

Bob

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A colleague is struggling to get her HP All-In-One T65 printer working
properly on a new machine. She's had it for a while and it was extremely
well-behaved on Windows 98se; now her new Dell machine (running XP Home) has
arrived, and it's all gone horribly wrong. The computer installed the
driver software happily, it prints and copies without a murmur of
discontent, but won't scan and the HP software informs us that it's not
communicating.

So, this is what we've tried so far:

Changed the BIOS settings from PS/2 to EPP.
Went into DMA and changed the printer port's settings to 'Use any interrupt
assigned to the port' and 'Enable legacy Plug and Play detection' (as
advised by HP).
Uninstalled the HP software, unplugged the printer, rebooted, installed the
software, plugged in the machine when prompted (it then came up with a dozen
'Found New Hardware' windows and gave no indications of which of the six or
more entries we should select.

HP support have washed their hands of this one, saying that the wizard
should only have found one entry, not six, and that the T65 probably isn't
compatible with XP, and perhaps I should buy a new printer.

Can anyone shed any light on what the hell's going on?

TIA
 
G

Guest

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Archived from groups: 24hoursupport.helpdesk,comp.periphs.printers (More info?)

Bob wrote:
> A colleague is struggling to get her HP All-In-One T65 printer working
> properly on a new machine. She's had it for a while and it was
> extremely well-behaved on Windows 98se; now her new Dell machine
> (running XP Home) has arrived, and it's all gone horribly wrong. The
> computer installed the driver software happily, it prints and copies
> without a murmur of discontent, but won't scan and the HP software
> informs us that it's not communicating.
>
> So, this is what we've tried so far:
>
> Changed the BIOS settings from PS/2 to EPP.
> Went into DMA and changed the printer port's settings to 'Use any
> interrupt assigned to the port' and 'Enable legacy Plug and Play
> detection' (as advised by HP).
> Uninstalled the HP software, unplugged the printer, rebooted,
> installed the software, plugged in the machine when prompted (it then
> came up with a dozen 'Found New Hardware' windows and gave no
> indications of which of the six or more entries we should select.
>
> HP support have washed their hands of this one, saying that the wizard
> should only have found one entry, not six, and that the T65 probably
> isn't compatible with XP, and perhaps I should buy a new printer.
>
> Can anyone shed any light on what the hell's going on?
>
> TIA

Did you try the latest driver?
http://h10025.www1.hp.com/ewfrf/wc/softwareList?product=58125&cc=us&lc=en&dlc=en&os=228
Your shorter link is: http://makeashorterlink.com/?O151656F8

More info here:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=58125
Your shorter link is: http://makeashorterlink.com/?R261326F8
 
G

Guest

Guest
Archived from groups: 24hoursupport.helpdesk,comp.periphs.printers (More info?)

Bob wrote:
> A colleague is struggling to get her HP All-In-One T65 printer working
> properly on a new machine. She's had it for a while and it was
> extremely well-behaved on Windows 98se; now her new Dell machine
> (running XP Home) has arrived, and it's all gone horribly wrong. The
> computer installed the driver software happily, it prints and copies
> without a murmur of discontent, but won't scan and the HP software
> informs us that it's not communicating.
>
> So, this is what we've tried so far:
>
> Changed the BIOS settings from PS/2 to EPP.

Documentation says to set the parallel port to *ECP*.

[snip]
 

Gator

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I went through the same with my T45 All-in-One.
Of course the softrware for w98 couldn't be used
with XP. Downloaded the purported new XP from
the HP site. However, soon discovered that I had to
run and install each section all the way before tackling
the next. That meant, printer, copier, FAX, Scanner each
on its own. Every time the software would indicate that
all had been installed, but that wasn't the way it was. I
just installed and reinstalled over and over until everything
worked. OK now...Luck
 

Bob

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Bob

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"ICee" <icee@thelight.invalid> wrote in message
news:XbednYLwfuSFJpLcRVn-oQ@adelphia.com...
> Bob wrote:
> > A colleague is struggling to get her HP All-In-One T65 printer working
> > properly on a new machine. She's had it for a while and it was
> > extremely well-behaved on Windows 98se; now her new Dell machine
> > (running XP Home) has arrived, and it's all gone horribly wrong. The
> > computer installed the driver software happily, it prints and copies
> > without a murmur of discontent, but won't scan and the HP software
> > informs us that it's not communicating.
> >
> > So, this is what we've tried so far:
> >
> > Changed the BIOS settings from PS/2 to EPP.
>
> Documentation says to set the parallel port to *ECP*.
>
> [snip]
>
Thanks for the suggestion, but I tried both ECP and EPP, the latter being
the one recommended by HP phone support.
 

Bob

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Dec 31, 2007
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> I went through the same with my T45 All-in-One.
> Of course the softrware for w98 couldn't be used
> with XP. Downloaded the purported new XP from
> the HP site. However, soon discovered that I had to
> run and install each section all the way before tackling
> the next. That meant, printer, copier, FAX, Scanner each
> on its own. Every time the software would indicate that
> all had been installed, but that wasn't the way it was. I
> just installed and reinstalled over and over until everything
> worked. OK now...Luck
>

Thanks for the suggestion - I'll see if your experience translates to this
machine as well.
 

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