HTC Quickly Patches Communication, Shipping Errors For Vive Orders

[heirdeux]

HTC had some issues at the launch of its Vive VR HMD, such as mixed communications and shipping errors.

HTC Quickly Patches Communication, Shipping Errors For Vive Orders : Read more

 

[PopinFRESH007]

"...the exact date is unknown. This is due to the company’s “first in, first out” policy for fulfilling orders, which means that there’s a digital queue of sorts based on when you placed your order. However, this policy didn’t start off smoothly.

“There were a small number of orders at the beginning of April that were processed out of sequential order,” the company said. “However, we have corrected the situation, and all future shipments will be sent in the order in which they were received.”

With that problem out of the way, HTC reported that its order fulfillment process is on time and without delays, and customers can check their confirmation emails for the expected arrival date..."

This is still incorrect! Even today, 24hr+ after their blog post there are many people with 10:00am - 10:01am orders that still haven't received shipment emails and there are still people that ordered 10:06am+ that are getting new shipping notices today.

It's not all of a sudden rainbows and butterflies in HTC land.

-PopinFRESH

 

[PopinFRESH007]

"...the exact date is unknown. This is due to the company’s “first in, first out” policy for fulfilling orders, which means that there’s a digital queue of sorts based on when you placed your order. However, this policy didn’t start off smoothly.

“There were a small number of orders at the beginning of April that were processed out of sequential order,” the company said. “However, we have corrected the situation, and all future shipments will be sent in the order in which they were received.”

With that problem out of the way, HTC reported that its order fulfillment process is on time and without delays, and customers can check their confirmation emails for the expected arrival date..."

This is still incorrect! Even today, 24hr+ after their blog post there are many people with 10:00am - 10:01am orders that still haven't received shipment emails and there are still people that ordered 10:06am+ that are getting new shipping notices today.

It's not all of a sudden rainbows and butterflies in HTC land.

-PopinFRESH

 

[hoofhearted]

First in first out my ass!!!! I ordered mine, seconds after it went live. I even received the confirm email 2 minutes after the hour. Yet no ship notice and no attempts to charge my CC. Yet, I have seen on ebay and on reddit threads where orders place well after mine already have physical units in hand. There are even fools on ebay that photographed their orders and their order number is sequentially after mine that have ship notices and physical units in hand. and yes, this is taking into consideration the first part of the order number is regional (mine starts with 9482 and I am well before some of the other 9482's I have found in my searches).

 

[rewindrewind]

"With that problem out of the way..."

What? Is this article a joke? They put up a blog post filled with lies and inaccuracies. Orders are either not going out AT ALL, are still out of order, their support is an absolute joke and the only people communicating about it on Twitter from HTC's side are utterly clueless. Then this article comes up saying all is well because an HTC blog says so? Take a look around. This is terrible journalism.

 

[iwanttobevive]

This absolutely is not the case for many of us, check out any Vive forum to confirm. My order was confirmed 3 minutes after pre-orders went live, and I still haven't even been properly charged. Every call over the past week has ended in a promise of tracking information in "24 to 48 hours." HTC and Digital River's system is way worse off than their little blog post suggests.

 

[DuncanConner]

You people will believe anything big companies tell you, apparently.

 

[youanden]

First in first out my ass!!!! I ordered mine, seconds after it went live. I even received the confirm email 2 minutes after the hour. Yet no ship notice and no attempts to charge my CC. Yet, I have seen on ebay and on reddit threads where orders place well after mine already have physical units in hand. There are even fools on ebay that photographed their orders and their order number is sequentially after mine that have ship notices and physical units in hand. and yes, this is taking into consideration the first part of the order number is regional (mine starts with 9482 and I am well before some of the other 9482's I have found in my searches).

I'd contact HTC via twitter if you haven't had any luck with email support. I ordered my Vive 12 hours after preorders opened and my card was charged on the same day.

 

[jasonelmore]

First in first out my ass!!!! I ordered mine, seconds after it went live. I even received the confirm email 2 minutes after the hour. Yet no ship notice and no attempts to charge my CC. Yet, I have seen on ebay and on reddit threads where orders place well after mine already have physical units in hand. There are even fools on ebay that photographed their orders and their order number is sequentially after mine that have ship notices and physical units in hand. and yes, this is taking into consideration the first part of the order number is regional (mine starts with 9482 and I am well before some of the other 9482's I have found in my searches).

I'd contact HTC via twitter if you haven't had any luck with email support. I ordered my Vive 12 hours after preorders opened and my card was charged on the same day.

Sounds like you used paypal to pay for your order.. Paypal orders always take the money immediately, instead of waiting for it to ship like traditional credit cards.

 

[youanden]

First in first out my ass!!!! I ordered mine, seconds after it went live. I even received the confirm email 2 minutes after the hour. Yet no ship notice and no attempts to charge my CC. Yet, I have seen on ebay and on reddit threads where orders place well after mine already have physical units in hand. There are even fools on ebay that photographed their orders and their order number is sequentially after mine that have ship notices and physical units in hand. and yes, this is taking into consideration the first part of the order number is regional (mine starts with 9482 and I am well before some of the other 9482's I have found in my searches).

I'd contact HTC via twitter if you haven't had any luck with email support. I ordered my Vive 12 hours after preorders opened and my card was charged on the same day.

Sounds like you used paypal to pay for your order.. Paypal orders always take the money immediately, instead of waiting for it to ship like traditional credit cards.

Yep, that's what I did. Didn't know credit card wouldn't take immediately.

 

[rewindrewind]

"With that problem out of the way..."

What? Is this article a joke? They put up a blog post filled with lies and inaccuracies. Orders are either not going out AT ALL, are still out of order, their support is an absolute joke and the only people communicating about it on Twitter from HTC's side are utterly clueless. Then this article comes up saying all is well because an HTC blog says so? Take a look around. This is terrible journalism.

 

[iwanttobevive]

This absolutely is not the case for many of us, check out any Vive forum to confirm. My order was confirmed 3 minutes after pre-orders went live, and I still haven't even been properly charged. Every call over the past week has ended in a promise of tracking information in "24 to 48 hours." HTC and Digital River's system is way worse off than their little blog post suggests.