Huge packet loss

[Aaron Newlands]

Hello,

So i have been having problems with my internet over the last two weeks, whenever in a game ill suddenly drop from the server around 5-10 times in half an hour and i thought i would head over to pingtest.net & speedtest.net to find out what was wrong.

Well i thought i was okay after the speed test with low latency and good download/upload but when i hit pingtest the big red numbers come up, 50% packet loss if i am lucky re-testing ususally gives me above 80% which is impossible to play games or Skype or anything that requires a constant connection. i called my ISP (Virgin Media) and got someone who seemed to be ignoring what i was saying about packet loss and just saying the usual "have you tried turning it off and back on again" then trying to force feed me a more expensive package.

I've looked online and it seems that i've got the worst package loss that i could find, should i keep ringing my ISP till they actually do something? or could the problem be at my end?

Thanks in advance for the help

 

[RealBeast]

What do you have on your end, separate modem and router or combined gateway. Are you doing the tests wired or wireless?

 

[Aaron Newlands]

What do you have on your end, separate modem and router or combined gateway. Are you doing the tests wired or wireless?

Standard Virgin Media modem and a D-Link DIR 615 router the ISP gave me when they installed the broadband. I've not tried wireless but i have tried both plugging straight from the modem into my pc and from then from the modem -> router -> pc router to no avail.

 

[RealBeast]

Unfortunately, it sounds like you need to keep working with your ISP. Insist on a service call and have some printouts of the packet loss data to show the tech that comes out.