Question Human Interface Devices stop working until new hardware is detected in windows 10

Oct 11, 2020
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Hey Everybody,

I recently built a new system (see specs below) and everything seemed to be working fine, besides the fact that the mouse and keyboard sometimes stop working simultaneously. This happens every 30 minutes or so, and the issue remains until some hardware is removed and plugged back into the system. (In this case the monitor as both the mouse and keyboard use bluetooth) Initially I had a problem where bluetooth would turn itself off until the bluetooth settings were opened, which I managed to trace to the windows "Allow the computer to turn off this device to save power" setting in the power management tab. Now however, a wired keyboard stops working as well. I've already updated all drivers I could think off.

If anybody has any idea where this problem might come from I would love to know.

System:
Motherboard: Asrock B550 Phantom Gaming 4/AC
CPU: AMD Ryzen 5 3600
RAM: G.Skill DDR4 Aegis 2X8GB 3200MHz
GPU: Sapphire Radeon RX 5600 XT Pulse 6G
Power: BitFenix Formula Gold 650W PSU
Storage: Kingston A2000 1000GB M.2 SSD
 

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