[SOLVED] Hyperx asking amazon?

bobjackieson

Commendable
Dec 30, 2017
116
5
1,595
1
I asked hyperx to replace my alphas because they are faulty and jsut stopped working after 32 days. But it's out of amazon's window of return, they said that amazon has a 1 year return. Is that true or just a ploy to not replace them?
 

Ralston18

Titan
Moderator
Go to Amazon's website and find your headset.

The go to the customer Q&A and search using the word "warranties".

I found the following page/link:

https://www.amazon.com/HyperX-Cloud-Alpha-Gaming-Headset/dp/B074NBSF9N/ref=asc_df_B074NBSF9N/?tag=&linkCode=df0&hvadid=312112241169&hvpos=&hvnetw=g&hvrand=2419427270899373207&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9007849&hvtargid=pla-434383799193&ref=&adgrpid=63688845753&th=1

You may need to push the matter and escalate if hyperx is balking.

Be sure to keep all documentation and records regarding your warranty claims.
 

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