Hyperx cloud 2 sound problem

[Unclassified]

My Kingston HyperX Cloud 2 headset is having problems playing audio. They are around 8 months old and have had no problems before this. It has nothing do with the sound card cause it happens when I plug the headset into any device. There is a little bit of audio but it sounds distorted or something and not all the audio plays through. Any suggestions are appreciated.

 

[basroil]

If you're using the dongle, THAT IS THE SOUND CARD! Most likely you're very confused as to what a soundcard does, and why it does nothing when a USB headset is used. Try without the dongle and see what happens

 

[Unclassified]

If you're using the dongle, THAT IS THE SOUND CARD! Most likely you're very confused as to what a soundcard does, and why it does nothing when a USB headset is used. Try without the dongle and see what happens

No it is not the soundcard because when i plug the headphones directly into any device using the 3.5mm jack it is the same thing.

 

[basroil]

No it is not the soundcard because when i plug the headphones directly into any device using the 3.5mm jack it is the same thing.

In that case the headphones are broken, and nothing you can do about it but replace them.

 

[Gam3r01]

8 months is within kingstons RMA range. Accessories (Mic, Cuffs, or soundcard) are only 6 months, but since the issue is the headset itself it should be under warranty.
When I had to deal with kingstons RMA department they were very pleasant and quick.