Question Hyperx cloud alpha S bugged

[RistiK]

Hey guys, so basically whenever I open my pc I almost always have to replug my headset for whatever reason that I don't know and I tried changing ports, it's connected via USB for 7.1 but I don't really use the 7.1, I updated my drivers and it still does that. It's not like it's old or anything. (It's a hyperx cloud alpha S)
Any suggestions?
Thanks

 

[Colif]

Tried updating bios on motherboard or chipset drivers as it is motherboard that doesn't see device, not other way around

 

[RistiK]

Tried updating bios on motherboard or chipset drivers as it is motherboard that doesn't see device, not other way around

I don't understand what ur saying? Do I need to update bios? Is there a solution? I don't understand what u wrote, i'm french so that doesnt help

 

[Colif]

I might have been tired myself, so sorry about that.

I meant to say,
Make sure you have the newest BIOS and Chipset driver for the PC - https://www.asus.com/us/Motherboards/PRIME-Z370-A-II/HelpDesk_Download/
As the problem might be the PC not recognising the headset, the PC might be the cause of the disconnection, not the headset.
Having the latest driver could fix it

 

[RistiK]

I might have been tired myself, so sorry about that.

I meant to say,
Make sure you have the newest BIOS and Chipset driver for the PC - https://www.asus.com/us/Motherboards/PRIME-Z370-A-II/HelpDesk_Download/
As the problem might be the PC not recognising the headset, the PC might be the cause of the disconnection, not the headset.
Having the latest driver could fix it

Ok thank you I will try it and I updated bios yesterday and it did nothing I will try the drivers that you sent

 

[RistiK]

I might have been tired myself, so sorry about that.

I meant to say,
Make sure you have the newest BIOS and Chipset driver for the PC - https://www.asus.com/us/Motherboards/PRIME-Z370-A-II/HelpDesk_Download/
As the problem might be the PC not recognising the headset, the PC might be the cause of the disconnection, not the headset.
Having the latest driver could fix it

Thank you, it's working

 

[RistiK]

I might have been tired myself, so sorry about that.

I meant to say,
Make sure you have the newest BIOS and Chipset driver for the PC - https://www.asus.com/us/Motherboards/PRIME-Z370-A-II/HelpDesk_Download/
As the problem might be the PC not recognising the headset, the PC might be the cause of the disconnection, not the headset.
Having the latest driver could fix it

Heum, sorry to bother you, but it doesn't work anymore, it worked for the first 2 boots, and after that, it stopped working. It's completely random. I just booted up my pc and I had to replug my headset... I mean it's not a huge problem but it's kinda anoying. Can it come from the headset and not from the pc?

 

[CL0serek]

Heum, sorry to bother you, but it doesn't work anymore, it worked for the first 2 boots, and after that, it stopped working. It's completely random. I just booted up my pc and I had to replug my headset... I mean it's not a huge problem but it's kinda anoying. Can it come from the headset and not from the pc?

Did you repair it ? I have same problem...

 

[RistiK]

Did you repair it ? I have same problem...

Nope, please tell me if you find something that works
thank you

 

[CL0serek]

Nope, please tell me if you find something that works
thank you

Ok I will try. I think i am going to write on hyperx support

 

[RistiK]

Ok I will try. I think i am going to write on hyperx support

Do you have any news?

 

[CL0serek]

Do you have any news?

I am waiting for an answer

 

[CL0serek]

Do you have any news?

And i found out something strange. If you plug headphones 3.5mm jack it works and you dont have to replug it. So i think it is firmware problem.

 

[Colif]

Only Firmware update I find for it is for PS4 - https://www.hyperxgaming.com/us/support/technical/downloads/87032
that was the latest firmware as of 2 years ago, it might help if you don't already have it.

 

[RistiK]

And i found out something strange. If you plug headphones 3.5mm jack it works and you dont have to replug it. So i think it is firmware problem.

any news?

 

[CL0serek]

any news?

I have good news. I found a solution how to fix it. Support sended me this update and it works. But i cant use ngenuity rn.

https://kingstoneu.sharefile.com/share/view/s423c869b53644a5a
i hope they will release new update unbugged.

 

[RistiK]

I have good news. I found a solution how to fix it. Support sended me this update and it works. But i cant use ngenuity rn.

https://kingstoneu.sharefile.com/share/view/s423c869b53644a5a
i hope they will release new update unbugged.

Do you still have that problem?

 

[Snapderp]

I have good news. I found a solution how to fix it. Support sended me this update and it works. But i cant use ngenuity rn.

https://kingstoneu.sharefile.com/share/view/s423c869b53644a5a
i hope they will release new update unbugged.

Can you please re-upload it somewhere and send it to me as it's expired and i have the same problem

 

[USAFRet]

Can you please re-upload it somewhere and send it to me as it's expired and i have the same problem

This is 2 years old.
The person you're replying to is long gone.

Please start a new thread for your particular situation.