Question HyperX Cloud Alpha S muffled sound

Jan 19, 2021
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So I recently got this headset and I've noticed that the sound quality sounds quite muffled, or like washed out almost; not clear and crisp (hard to explain).
I have already changed to the correct playback and recording defaults, I have also already reinstalled realtek from the site of my corresponding motherboard. I came across another few reddit and forums posts regarding similar matters, and one of the suggestions was to change from 16 bit 48000 hz to 24 bit 48000 hz in advanced audio settings for playback default device, but the option for me is greyed out so I am stuck on 16 bit; could that be the issue possibly?
 

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