HyperX Cloud II Microphone Volume Nonadjustable

[Kiiro]

I recently got a Hyperx Cloud II, and I find that the microphone is a bit quiet unless it is right in front of my mouth, but than it picks up all my breathing. I've maxed the volume on the external volume control, and on whichever program it is that requires me to speak.

I look in my Playback settings and noticed that the microphone volume for the headset is set to 0, and I am unable to move it.

Does anyone know why i'm unable to adjust the volume?

I'm on Windows 7.

 

[Dale_11]

I wish I had of searched for HyperX cloud 2 issues and found this. Just received my new headset and mic volume is very low. My set already has the latest firmware. The issue is still there. I can hear the click as I increase the sound but nothing happens. What a waist of money. The sound quality is amazing but the mic issue is a deal breaker. To anyone wanting to buy these avoid. Will be contacting support tonight.