Hyperx fury and A78m-e35 msi motherboard

[sigma_ct]

Hi everyone, i just got a new pc and finally got my last part, an hyperx blue 4gb memory. But it seems its not working in my mobo, i asked for a friend's ram, and worked with both rams, but disabled in some way (Windows says there was 8 gb, with only 4 available) i need some help

UPDATE i made a CPU-Z check. still not working

DIMM # 2
SMBus address 0x53
Memory type DDR3
Module format UDIMM
Manufacturer (ID) Kingston (7F980000000000000000)
Size 4096 MBytes
Max bandwidth PC3-12800J (800 MHz)
Part number KHX1600C10D3/8G
Serial number 6E239A7F
Manufacturing date Week 16/Year 14
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP no
AMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 6.0-7-7-19-24 @ 480 MHz
JEDEC #2 7.0-7-7-21-27 @ 560 MHz
JEDEC #3 8.0-8-8-24-31 @ 640 MHz
JEDEC #4 9.0-9-9-27-35 @ 720 MHz
JEDEC #5 10.0-10-10-30-39 @ 800 MHz
JEDEC #6 11.0-10-10-30-39 @ 800 MHz

 

[kingstonhq]

Hi, I'm Jewel with Kingston Technical Support. The HyperX Fury memory should work properly with your motherboard. There appear to have been several BIOS updates for your system over the past year and the last 4 all state that they "Improve Memory compatiblity". If you have teh latest BIOS and they system still will not work in the mobo, theres a chance you recieved faulty memory. The issue with Windows only recognizing 4GB may be due to it being a 32-bit operating system or some issue with the memory. For further assistance, please call us at 1-800-435-0640 (USA and Canada only) M - F 6am - 6pm PT and I or another available Technician will assist you. For other areas, refer to our contact page: http://www.kingston.com/us/company/contacts

Thank you for choosing HyperX.

 

[sigma_ct]

Thanks, i did the bios update, but the memory is still not working, i can see it in bios, change it by overclocking, and my Windows 8.1 its x64