HyperX Savage DDR4 Is there any possibility to get factory fault like that?

[Dmitry_5]

I bought a brand new HyperX Savage HX426C15SBK2 / 32 memory kit from an untested vendor. One of the sticks turned out to be non-working, but to the seller's credit, he replaced the kit with a new one at no extra cost.

And now, just a few days later he called with the demand to additionally compensate him the cost of the non-working set, since they found mechanical damage, and it was supposedly my fault.

The photo shows that there are no signs of physical impact, no scratches or jags near the damaged component. Even the solder is perfectly smooth. But for some reason this capacitor or resistor (I'm not sure what is this) has moved upwards.

I'm 100% sure that it's not my fault, because I know how to properly install the RAM. After the seller's call I tried to make the same to my new stick, and it is impossible even on purpose. Radiator is protecting PCB and I couldn't reach these little things. The same damage could be done only with precise move and something super thin.

I understand that it is impossible to answer without close examination, but is there any theoretical possibility of such factory fault ?

 

[Hamperking68]

Yes,

It's completely possible and does often happen.

There are over 30 steps a stick will go through while being created. It's not the first time something like this has happened as it's so easy for something to bump it on the production line.

Generally RAM has a lifetime warranty.

 

[Dmitry_5]

Yes,

It's completely possible and does often happen.

There are over 30 steps a stick will go through while being created. It's not the first time something like this has happened as it's so easy for something to bump it on the production line.

Generally RAM has a lifetime warranty.

Thank you for the reply!

As I know, lifetime warranty is not covering mechanical damage (which is my case). They will say that it's my fault, and caused by incorrect installation.

Official Kingston support told me the following:
"Such damage can only occur if the memory modules are not correctly installed in the system.
All memory passes strict testing before packing, which makes the probability of physical fault impossible."

So If you are lucky enough to get faulty module with something bumped right from the box - you're in trouble, because manufacturer exludes such possibility, and will blame you.

But for the God sake, how could you damage single 1x0.5 mm element, without damaging PCB, or elements around it. Kingston should revise their aftersale support IMHO.

 

[Hamperking68]

Are you able to give a photo of the damage?

 

[Dmitry_5]

Sticks are taken away by the seller. I have just one photo, which he sent me (it is attached to my first post). The damage is highlighted with red oval around it.

 

[MaDDD]

Unless they can prove that it was done after selling the stick to you, I wouldn't be too worried. Those sorts of things do happen in the manufacturing process and to damage that particular area without any other surface damage around it would also make it appear that it was a manufacturing defect.

 

[Dmitry_5]

Thank you for the answer.

I'm also convinced that it's manufacturing defect, because you'll need to have special tools and purpose to make something like that at home.

 

[Hamperking68]

Thank you for the answer.

I'm also convinced that it's manufacturing defect, because you'll need to have special tools and purpose to make something like that at home.

Solder doesn't snap like that by itself or with any force by a consumer.

That's almost definitely a manufacture issue.