So i bought minecraft about a year ago and have played it a couple times since, but my little brother wanted to play so i bought him mine craft May 10. We did not get the game when we bought it though like I thought we would it being a electronic transaction. I assumed that it was maybe just processing or something so we waited till the next day. I had checked paypal and my bank account and they both had been charged for the purchase so i emailed customer support and it took them a whole day to reply to one email. I gave them the transaction ID and they told me that the ID was linked to my mc account. So i explained that i had one and purchased this one for my brother with the same paypal account. I dont know what to do the money is payed and they want to say that the game is not paid for when it clearly is. Will some one help me out im waiting for a reply from them now I dont know if the better business bureau could help me or not any suggestions?