[SOLVED] I Can Only Access Google's websites. Any Help is Appreciated

[JeeroyLenkins]

Sorry about formatting. I have to type this from mobile, because my PC, and everything else on my home network, can only access Google's websites. Trying to access any other websites yields the "_.com took too long to respond" error. I have been trying to fix this on and off for a few days, and I have checked forum after forum after video after video before bothering you all with something like this. Let me tell you what I have discovered so far.

1. As many of you may already expect, I have iPv6 connectivity, but I do not have iPv4 connectivity. I confirmed this in Ethernet Status in Network and Sharing. Same thing happens on WiFi. Disabling IPv6 does not fix the problem.

2. I went into my router settings on routerlogin.net and tried setting a static IP and static DNS (8.8.8.8 and 8.8.4.4). This did not fix the problem.

3. I have the most up to date networking drivers for Windows 1903 (which I recently updated to) for my Realtek PCIe Network Adapter, but I tried to uninstall and reinstall the software and the driver itself... Still no dice.

4. Of course, I did try the netsh winsock and flush DNS command prompts. Still nothing.

5. I called my ISP to try to see if the problem was on their end. It wasn't, according to them, and they are sending a tech out tomorrow, but I don't think it's going to do any good. All they are going to do is make sure everything is connected properly, I'm sure.

6. I bought a new router/modem, and the problem still persists with the new equipment.

7. I tried noting in Safe Mode with Networking, but the problem persists during Safe Mode.

8. I restored a system image to Windows 1809. Still nothing.

Am I missing something here? Any and all help would be greatly appreciated. At this point, I think the problem is either with my ISP (Comcast) or my router, which seems unlikely because a new router is doing the exact same thing as the old one.

 

[kerberos_20]

Here's what I typed out. Is that correct?

https://imgur.com/a/BWS3Gc8

View: https://imgur.com/a/BWS3Gc8

should be correct, for some odd reason your ethernet had low priority

 

[SgtScream]

The reason you can't browse to any other sites is because ipv6 isn't fully implemented yet. You enabled ipv4 so now I just need to see the ipconfig /all output again to see how it is configured.

 

[kerberos_20]

his wifi is connected to same router,.....
disconnect your wifi dude
lets do just ethernet for now

 

[JeeroyLenkins]

should be correct, for some odd reason your ethernet had low priority

It is still doing the same thing. No improvement.

 

[kerberos_20]

Disconnect wifi

 

[JeeroyLenkins]

The reason you can't browse to any other sites is because ipv6 isn't fully implemented yet. You enabled ipv4 so now I just need to see the ipconfig /all output again to see how it is configured.

Here it is with IPv4 enabled again.

https://imgur.com/a/mGOskIZ

View: https://imgur.com/a/mGOskIZ

 

[kerberos_20]

can u post pictures from your router network settings?

 

[JeeroyLenkins]

can u post pictures from your router network settings?

Is this what you're looking for?

https://imgur.com/a/bCKhoEq

View: https://imgur.com/a/bCKhoEq

 

[kerberos_20]

On ipv6 settings, enable dhcp server

 

[JeeroyLenkins]

On ipv6 settings, enable dhcp server

Here's what I've got after applying the changes and rebooting the router. Also, noticed this before the change, Ethernet doesn't have any internet access, but wifi does.

https://imgur.com/a/jj0vr6J

View: https://imgur.com/a/jj0vr6J

 

[kerberos_20]

then u have issue on ISP side as it gives u just ipv4

 

[JeeroyLenkins]

then u have issue on ISP side as it gives u just ipv4

So there's nothing I can do? I just need to wait for Comcast to come in tomorrow? Thanks for all of your help, by the way. You've been amazing

 

[Ketchup79]

Question: you stated "1. As many of you may already expect, I have iPv6 connectivity, but I do not have iPv4 connectivity "

How do you know this? Are you on Comcast’s IPv6 program? Did you ever have IPv4 access since having this program?

 

[SgtScream]

Here it is with IPv4 enabled again.

https://imgur.com/a/mGOskIZ

View: https://imgur.com/a/mGOskIZ

DHCP is configured incorrectly on the Router. It's handing out the incorrect gateway. It should be 192.168.0.1
In command prompt do you get replies when you type "ping 192.168.0.1" or "ping 192.168.1.1"?
You didn't post the output of ipconfig /all because I don't see the dns information.
If you can ping 192.168.0.1, Go to:
Control Panel\Network and Internet\Network Connections\Change Adapter Settings
Right click the adapter and go to properties and select IPv4 post what it looks like then try to set it to the following:
IP = 192.168.0.11
SM = 255.255.255.0
GW = 192.168.0.1
DNS =192.168.0.1
See if you can get to another site. If not post the DNS info in the ipconfig /all output.

 

[SgtScream]

The above is just to test ^ If you get out to the internet with the config above we'll configured DHCP on your router correctly.

 

[JeeroyLenkins]

Question: you stated "1. As many of you may already expect, I have iPv6 connectivity, but I do not have iPv4 connectivity "

How do you know this? Are you on Comcast’s IPv6 program? Did you ever have IPv4 access since having this program?

DHCP is configured incorrectly on the Router. It's handing out the incorrect gateway. It should be 192.168.0.1
In command prompt do you get replies when you type "ping 192.168.0.1" or "ping 192.168.1.1"?
You didn't post the output of ipconfig /all because I don't see the dns information.
If you can ping 192.168.0.1, Go to:
Control Panel\Network and Internet\Network Connections\Change Adapter Settings
Right click the adapter and go to properties and select IPv4 post what it looks like then try to set it to the following:
IP = 192.168.0.11
SM = 255.255.255.0
GW = 192.168.0.1
DNS =192.168.0.1
See if you can get to another site. If not post the DNS info in the ipconfig /all output.

https://imgur.com/a/gYWZz61

View: https://imgur.com/a/gYWZz61

 

[JeeroyLenkins]

https://imgur.com/a/gYWZz61

View: https://imgur.com/a/gYWZz61

I am able to ping 192.168.0.1

 

[SgtScream]

I am able to ping 192.168.0.1

Do the steps I said above to statically assign the IP, SM and GW. RN you have an incorrect gateway of 192.168.1.1. Post a screen shot of what it looks like before you change it.

 

[SgtScream]

Can you ping 192,168.1.1?

 

[JeeroyLenkins]

Do the steps I said above to statically assign the IP, SM and GW.

Can you ping 192,168.1.1?

Okay, so my computer will not let me configure my static IP to 192.168.0.1... when I try to set it to that IP, I get an error message that says that "IP Addresses must be unique for each network card" and when I close and reopen my IPv4 Properties, it automatically sets itself to 192.168.1.5.

https://imgur.com/a/kiazw3l

View: https://imgur.com/a/kiazw3l



THEN, when I try to ping 192.168.1.1, here is what I get.

https://imgur.com/a/E4wy7K3

View: https://imgur.com/a/E4wy7K3

 

[SgtScream]

Change everything to that:

IP = 192.168.0.11
SM = 255.255.255.0
GW = 192.168.0.1
DNS =192.168.0.1

Change the IP and SM first.

 

[JeeroyLenkins]

Change everything to that:

IP = 192.168.0.11
SM = 255.255.255.0
GW = 192.168.0.1
DNS =192.168.0.1

Change the IP and SM first.

Change everything to that:

IP = 192.168.0.11
SM = 255.255.255.0
GW = 192.168.0.1
DNS =192.168.0.1

Change the IP and SM first.

I get this error when I change IP and SM and when I change everything.

https://imgur.com/a/TaCkVna

View: https://imgur.com/a/TaCkVna


Also, don't know when exactly this happened, but WiFi is working perfectly now. It accesses everything, but I have ZERO network access through Ethernet. Here is how both Adapters look now.

https://imgur.com/a/rIqZ8j9

View: https://imgur.com/a/rIqZ8j9

 

[JeeroyLenkins]

Change everything to that:

IP = 192.168.0.11
SM = 255.255.255.0
GW = 192.168.0.1
DNS =192.168.0.1

Change the IP and SM first.

Okay, I honestly don't know what happened or what fixed it, but I switched my Ethernet adapter back to automatically picking it's IP and DNS (which didn't fix the problem before) and it's fixed now. I'm able to access everything. I am completely stumped here. No idea.

 

[SgtScream]

It's because you enabled ipv4.

 

[JeeroyLenkins]

It's because you enabled ipv4.

I had it enabled earlier today when the problem started. I know I did because I remember checking that it was enabled as soon as I couldn't access certain websites. It's literally the first thing I checked. But, you're the expert. Thank you so much for all of your help and dealing with my ineptitude.