Question I cannot connect directly to my broadband provider's Hub/Router ?

[saqqy2k8]

I can connect to WiFi via WiFi Extender, but cannot connect directly to my broadband provider's Hub.
However this issue is only with my PC. I can connect to my neighbour's Broadband Hub via WiFi without any issues.

Every other device and my other PC connects perfectly fine directly to my Broadband Hub/Router.

I've tried:

• Resetting the router
• Resetting the network adapter
• Disabling and enabling the network adapter
• Updated windows and adapter driver etc

I can't seem to find out what the issue is.

Any help or solution would be appreciated.

 

[COLGeek]

When you say "connect directly" to your broadband provider's Hub, are you using a wired or wireless connection?

 

[saqqy2k8]

When you say "connect directly" to your broadband provider's Hub, are you using a wired or wireless connection?

I'm trying to connect via wifi

 

[COLGeek]

Have you tried a wired connection to see if that works?

 

[saqqy2k8]

Have you tried a wired connection to see if that works?

I haven't tried connecting with wire as the broadband hub is at a distance, however the wifi works perfectly fine when connecting to the wifi extender or connecting to my neighbours wifi.

Could it be something to do with bios, as both of my pc's are starting to do it, phones and tablet work fine

Both of my pcs are Beelink Ser5 and Beelink EQR5

They have the Intel wifi 6 Ax200 adapters

 

[COLGeek]

I doubt this is a BIOS issue, more likely a network configuration issue.

How many total devices do you have connected to YOUR home network?

 

[cruisetung]

Hub/router and wifi extender model, and how far? obstacles in between?

If hub/router support 2.4 & 5 Ghz, use different SSIDs.

 

[saqqy2k8]

I recently moved and got VM Broadband, it worked fine with no issues for 4-5 months, there was an outage in the area, after that I started experiencing this issue, They replaced the Hub twice. So I switched broadband provider to Vodafone to resolve the issue. Worked fine for a few days and started experiencing the same issue again.

Its a Vodafone power hub, I recently switched from VM. (its 5GHZ)

The extender is TP- Link WA854RE 300Mbps (its2.4GHZ) wifi works fine when connected to it

I have total 6 Devices connected 2 Phones, 2 PC's (one Pc is currently off), 1 Tablet, and Amazon Firestick

 

[COLGeek]

My initial thoughts are in terms of some issue between the Vodaphone device and the externder (rather old).

If the range extender is completely removed from the equation, and all devices are close to the "hub", what doesn't connect/detect the networks properly?

 

[saqqy2k8]

My initial thoughts are in terms of some issue between the Vodaphone device and the externder (rather old).

If the range extender is completely removed from the equation, and all devices are close to the "hub", what doesn't connect/detect the networks properly?

Everything connects to the extender perfectly fine and the wifi works fine on it.

When connecting the devices to the hub every device connects fine and the wifi works fine on all devices except for the two PCs.

 

[COLGeek]

What are the specifications for the two PCs, especially their network devices?

 

[saqqy2k8]

Device name
Processor AMD Ryzen 7 5700U with Radeon Graphics (1.80 GHz)
Installed RAM 16.0 GB (12.9 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

SSID: VodafoneB4ACD6
Protocol: Wi-Fi 6 (802.11ax)
Security type: WPA3-Personal
Manufacturer: Intel Corporation
Description: Intel(R) Wi-Fi 6 AX200 160MHz
Driver version: 23.60.1.2
Network band (channel): 5 GHz (44)
Aggregated link speed (Receive/Transmit): 2162/2162 (Mbps)

This what i've copied, I've removed the mac address and ip etc, as i'm not sure if its allowed to be posted

 

[cruisetung]

ip & mac address are all local to your LAN, no one can access it,

Let the hub choose it's own channel automatically, do not set the channel manually

 

[COLGeek]

Device name
Processor AMD Ryzen 7 5700U with Radeon Graphics (1.80 GHz)
Installed RAM 16.0 GB (12.9 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

SSID: VodafoneB4ACD6
Protocol: Wi-Fi 6 (802.11ax)
Security type: WPA3-Personal
Manufacturer: Intel Corporation
Description: Intel(R) Wi-Fi 6 AX200 160MHz
Driver version: 23.60.1.2
Network band (channel): 5 GHz (44)
Aggregated link speed (Receive/Transmit): 2162/2162 (Mbps)

This what i've copied, I've removed the mac address and ip etc, as i'm not sure if its allowed to be posted

The range extender is a 2.4Ghz device only.

https://www.tp-link.com/us/home-networking/range-extender/tl-wa854re/#specifications

This connection is showing a 5Ghz connection.

Is your hub broadcasting both 2.4 and 5Ghz networks with different SSIDs?

 

[saqqy2k8]

ip & mac address are all local to your LAN, no one can access it,

Let the hub choose it's own channel automatically, do not set the channel manually

The hub is set to default, so i'm assuming its selected the channels automatically

 

[saqqy2k8]

The range extender is a 2.4Ghz device only.

https://www.tp-link.com/us/home-networking/range-extender/tl-wa854re/#specifications

This connection is showing a 5Ghz connection.

Is your hub broadcasting both 2.4 and 5Ghz networks with different SSIDs?

I think it has both 5 and 2.4 and it may automatically switch i'm assuming depending on the network.

How do i Change it to 2.4, If it can be changed i'll try 2.4 setting to see if it resolves the issue

 

[cruisetung]

See if this works

https://www.vodafone.co.uk/cs/groups/public/documents/contentdocuments/vfcon092764.pdf

 

[COLGeek]

Login into your hub/router with admin account. Change your wireless network configuration to separately name the 2.4 and 5Ghz networks.