I can't access my router login page using default gateway IP address

drtom5

Honorable
Jan 18, 2014
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10,510
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I am unable to access my router's login screen by using my default gateway IP address. I've also tried using SMC default IP addresses to no avail. I really need to access my router to open port forwarding. I've been combing through forums and haven't found anything that works yet. :( Also, I am plugged into the router via Ethernet and not wireless.

Router: SMC D3GN2

Here is the information from my ipconfig.

Ethernet adapter Local Area Connection:
Description . . . . . . . . . . . ....: Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 18-03-73-13-36-9B
DHCP Enabled. . . . . . . ...... . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80:: d05:c145:7420:5b91%17(Preferred)
IPv4 Address. . . . . . . . .. . . : 192.168.44.4(Preferred)
Subnet Mask . . . . . . . . .. . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, January 18, 2014 12:44:36 PM
Lease Expires . . . . . . ... . . . : Saturday, January 25, 2014 12:44:36 PM
Default Gateway . . . . . . . . . : 192.168.44.1
DHCP Server . . . . . . .. . . . . : 192.168.44.1
DHCPv6 IAID . . . . . . ... . . . . : 270009203
DHCPv6 Client DUID. . . . . . . : 00-01-00-01-16-C5-DB-20-18-03-73-13-36-9B

DNS Servers . . . . . . . . . . . : 24.196.64.53
. . . . . . . . . . . . . . . . . . . . . : 68.113.206.10
 
Last edited by a moderator:

nimbah_52

Distinguished
Oct 9, 2011
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What exactly happens when you try to access the config page ?
 

Avenged7x85

Reputable
Aug 5, 2014
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4,510
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I am having the same issue. Our documentation states we need to use 10.1.10.1 to access our business class router however I just get the default error message "the page can not be displayed" however I am able to ping both the internal and the external addresses.
Also what should be mentioned is I did restart the computer after connecting directly to the modem and I do have a valid IP address while connected (10.1.10.10) which was issued by DHCP.
 
Hi avenged7x85

If you can get to the cmd prompt
Type ipconfig /all
And report the results

I believe default gateway is address of your router
Example above is 192:168:44:1

Likely to be 10:1:10:nn
Defaults can be changed


Regards
Mike Barnes

 

Avenged7x85

Reputable
Aug 5, 2014
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4,510
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Here you are, and I have already used this address and came up with the same error message: I attempted to add the image however the forum would not allow me.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82579LM Gigabit Network Connecti
on
Physical Address. . . . . . . . . : F8-B1-56-D7-B2-3D
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::58b4:4e29:faee:fef5%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.100.192(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.100.250
DHCPv6 IAID . . . . . . . . . . . : 251179350
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-D0-30-15-F8-B1-56-D7-B2-3D

DNS Servers . . . . . . . . . . . : 192.168.100.164
NetBIOS over Tcpip. . . . . . . . : Enabled
 

Avenged7x85

Reputable
Aug 5, 2014
3
0
4,510
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Thank you for all of your quick support. That address did also not get me access to the modem.
I reached out to Comcast and they actually were unable to access the device as well and rebooted it remotely.
After it booted back up we were able to work with the modem.

THANKS AGAIN!
 

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