I can't burn a cd/dvd.

[RockySnow]

Following the "How to Burn a CD or DVD in Windows 8 Step-by-step instructions, I don't experience Step 7. Instead "Insert disk" window appears. There is a blank CD in the drive.

 

[th3_ory]

Is your hard drive even able to burn discs in the first place? Look for it on the label on the drive

 

[RockySnow]

It worked great when I had Windows 7 installed. Since upgrading to Windows 8, I cannot burn any type of disc. The CD/DVD ROM drive shows up in Device Manager. It has the latest Driver. It's there in File Manager, too, under Devices with Removable Storage.

 

[smorizio]

Do you have any burner software installed????

 

[RockySnow]

No, I don't have any burner application software installed. It wasn't necessary when I previously had Windows 7 installed.

 

[Dark Lord of Tech]

http://pcsupport.about.com/od/driverssupport/ss/upperfilters-lowerfilters-sbs.htm

Follow this guide.

 

[RockySnow]

SR-71 Blackbird, some time ago, I went through your Step by Step Guide to Deleting the UpperFilters and LowerFilters Registry Values. Just for giggles, I verified they don't exist in the Registry. Device Manager shows the DVD/CD-Rom drive Device status is: "This device is working properly". I knew this to be true because I installed Canon Digital Photo Professional software from the disk yesterday.

It is only since upgrading to Windows 8 64-bit operating system that my problem of copying files to a blank DVD/CD disk began. The Send to DVD/CD ROM Drive option on the right mouse menu is missing.

 

[Dark Lord of Tech]

Have you tried different software.

 

[RockySnow]

No, I haven't. I thought I would, eventually, only as a last resort. There is still a good part of me that believes that it isn't necessary to install DVD Authoring or CD/DVD Burning software (free or purchased), which is why I'm here, again, looking for a solution to my problem. Thank you for being helpful.

 

[Benjamin Trudel]

No, I haven't. I thought I would, eventually, only as a last resort. There is still a good part of me that believes that it isn't necessary to install DVD Authoring or CD/DVD Burning software (free or purchased), which is why I'm here, again, looking for a solution to my problem. Thank you for being helpful.

Had the same problem and i found that switching the sata cable to another slot (if you have another one free) fixed my problem. I know it's a little bit late, but I hope this can help.

 

[RockySnow]

Benjamin, Thank you for your suggestion. I did try that idea. It didn't work for me. Besides an error at start-up when the BIOS couldn't locate the drive in SATA 0, the right-mouse click menu item (Send To CD/DVD ROM) is still missing. Device Manager reports that the drive is functioning properly. The Burn to Disc option on the File Manager Share tab is unavailable (greyed-out).
Best regards,
Rocky

 

[Sandy Clarke]

i have wndows xp and it says problem with codec so i downloaded the codec for windows media player and nothing