i can't put my ram

Kero_1

Prominent
May 4, 2017
4
0
510
i tried to put my ram in the second slot but it still moves ,when i tried to switch to first slot it worked, but i already bought a ram for the first slot help
 
1| Please list your full system's specs, listing them like so:
CPU:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:

2| Are you sure you got the same sticks of ram? Speaking of sticks, can you pass on a link to the ram you purchased and the ram you currently have? If not can you send us a picture of the two sticks of ram?

3| Have you made sure your motherboard BIOS is up to date prior to dropping in the new stick of ram?
 
i don't know how to check for bios update , the problem is that the slots should be of the same size
my laptop is inspiron n5
i3
i used crucial scanner so my system can keep up with 8 gb ram i already have 2 , and i bought 4gb to install in the second slot