I can't reinstall windows

XNathanX666

Reputable
Jul 31, 2015
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4,510
I wanted to reinstall windows with the same product key. I went to recovery, advanced recovery methods. And then I clicked reinstall windows.i skipped "Do you want to back up your files" and then after that I clicked restart. After a couple of seconds I get a "Windows Explorer has stopped working" and then it restarts the explorer. How can I reinstall windows using the same product key without getting that problem.
Also I had viruses(two Trojans) which messed my laptop up, so I have problems getting my laptop to respond to programs. Also can I reinstall windows from boot up?

I also can't access Internet.(because of Trojans)
Thank you
 
Solution
Your laptop should hae a way to performa a factory restore from one of the options displayed at the same time the option to enter the bios is displayed.