[SOLVED] i doing close the valorant. and blue screen

[ElfanteX]

Hello. (i have bad english. I use translation sorry.)

i doing close the valorant. and blue screen
i think the problem may be caused by anti cheat (Vanguard)

I would appreciate it if you could explain the problem in simple English. Thanks

Minidump link: https://drive.google.com/file/d/1WI5_g1uQEmZ_-fYV5NaxNrbU6AUNeEnt/view?usp=sharing

 

[ElfanteX]

@Colif help me please

 

[Colif]

well, i can guess its vgk.sys as its the anti cheat for valorant. Do you have any other anti cheat programs? Vanguard thinks it owns the PC so it might be a conflict with something else.

I will ask a friend to look at the dump files to confirm it

 

[ElfanteX]

well, i can guess its vgk.sys as its the anti cheat for valorant. Do you have any other anti cheat programs? Vanguard thinks it owns the PC so it might be a conflict with something else.

I will ask a friend to look at the dump files to confirm it

only vanguard is installed. i am waiting

 

[ElfanteX]

well, i can guess its vgk.sys as its the anti cheat for valorant. Do you have any other anti cheat programs? Vanguard thinks it owns the PC so it might be a conflict with something else.

I will ask a friend to look at the dump files to confirm it

uups error code : irql_not_less_or_equal

 

[Colif]

He might be a few hours and I may not be here to see his reply. Have to go soon. But I will read it tomorrow.
He may not have an answer for you but will have a file I can read to look at results. It might offer a clue.

 

[ElfanteX]

Birkaç saat içinde olabilir ve cevabını görmek için burada olmayabilirim. Yakında gitmek zorunda. Ama yarın okuyacağım.
Size bir cevabı olmayabilir ama sonuçlara bakmak için okuyabileceğim bir dosyaya sahip olacak. Bir ipucu sunabilir.

Thanks ♥

 

[gardenman]

Hi, I ran the dump file through the debugger and got the following information: https://jsfiddle.net/es74grao/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	012022-10421-01.dmp (Jan 20 2022 - 06:19:44)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Driver warnings:	*** WARNING: Unable to verify timestamp for vgk.sys
Probably caused by:	memory_corruption (Process running at time of crash: VALORANT-Win64-Shipping.exe)
Uptime:	0 Day(s), 19 Hour(s), 27 Min(s), and 39 Sec(s)

Possible Motherboard page: https://www.asrock.com/mb/Amd/B450 Pro4/
You have the latest BIOS already installed.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

i hate being right.

So we know what crashed but not why. I am helping 2 people now with same error.
Have you updated Valorant? not sure how you update vanguard (the program crashing)

Did you get a windows update recently?

Try a clean boot and see if it changes anything - make sure to read instructions and make sure NOT to disable any microsoft services or windows won't load right - https://support.microsoft.com/en-au/help/929135/how-to-perform-a-clean-boot-in-windows

if clean boot fixes it, it shows its likely a startup program. You should, over a number of startups. restart the programs you stopped to isolate the one that is to blame.

its possibly a conflict with another program. That would be my guess. Do you have any other anti cheat programs as they don't get along.

Seriously, who owns this PC? You or the game? Because it thinks it does.