I don't have internet, but i am connected

[riachurules1]

Ok, so everyone in my household has internet and seem to do just fine. I was playing a game, and than all of a sudden my internet went out and i have no idea why. I was still connected to the wifi network, i could search things up on google chrome, but when i tried to go to ny websites it wouldn't work. It would just tell me the connection was failed. I can't play any games, or do anything really. All i can pretty much access is youtube. Using youtube, I searched for videos and tried tons of tutorials, like typing in all the commands on the cmd, resetting my router, I even completely reset my pc but did not get rid of my files. I tried making a guest account, and more. I am typing this on a different pc which has internet. Using common sense, and the little i know about pc's, i'm guessing that it might be the computers problem. Although this might be the case, it just seems quite strange, because i was good one second, and than all of a sudden it just goes out on me. If someone could tell me how to fix it, and if it is my pc's problem that would be nice. Thanks

 

[Turb0Yoda]

Can you reset your router? Using a pin or something, hold the reset button in for 30 seconds. This should factory reset the router. That could help.

I'm not sure how you can access some sites but not others, that makes little sense. I'm hoping resetting the router should allow the network card to clean out it's cache again and allow you to use other websites.

 

[anotherdrew]

Yes, this is a problem with your PC. If it was a hardware problem, then youtube would not work. While this could be a DNS issue or maybe something with your network stack, I think it would be prudent to look for a virus.

1. Are you running antivirus software? Which one?
2. On another computer download Malwarebytes ... https://www.malwarebytes.com/mwb-download/thankyou/ ... put it on a flash drive and run it.
3. On another computer download SpyBot ... https://www.safer-networking.org ... put it on a flash drive and run it.

Let us know if this helps.

 

[Co BIY]

Sounds like a DNS issue to me. As a troubleshooting step try changing your DNS in the router.

 

[riachurules1]

Can you reset your router? Using a pin or something, hold the reset button in for 30 seconds. This should factory reset the router. That could help.

I'm not sure how you can access some sites but not others, that makes little sense. I'm hoping resetting the router should allow the network card to clean out it's cache again and allow you to use other websites.

Sounds like a DNS issue to me. As a troubleshooting step try changing your DNS in the router.

Ok, i found out more. So, I traveled into my network settings and i found internet protocol version 4 and version 6. So, i think 6 is working fine, but i noticed that version 4 has no connection. I'm not sure why, i also tried putting 8.8.8.8 as the primary dns, and 8.8.4.4 and the secondary. I've had it set to automatic as well. If you could tell me how to get connection that'd be nice, because i think this is the problem, although i am not sure. Also, if you tell me make sure to put it in dummy language because i am not good with computers. For example, i see you've said to change the DNS settings in the router, and i have no idea how i would do that. xD thanks

 

[riachurules1]

Can you reset your router? Using a pin or something, hold the reset button in for 30 seconds. This should factory reset the router. That could help.

I'm not sure how you can access some sites but not others, that makes little sense. I'm hoping resetting the router should allow the network card to clean out it's cache again and allow you to use other websites.

I've sadly tried resetting my router nearly ten times. Nothing seems to be working D:. I did it in multiple orders, such as turning the pc off and than the router, that flipped, etc.

 

[Turb0Yoda]

setting 8.8.8.8 and 8.8.4.4(Google's DNS) wouldn't block anything.
Try turning IPv6 off, and setting the top portion of IPv4 to auto, but having the DNS as 8.8.8.8 and 8.8.4.4

 

[riachurules1]

setting 8.8.8.8 and 8.8.4.4(Google's DNS) wouldn't block anything.
Try turning IPv6 off, and setting the top portion of IPv4 to auto, but having the DNS as 8.8.8.8 and 8.8.4.4

Sure thing! I'l try this when i get home in a couple of hours and see what happens. I'll get back to you with it. Thanks

 

[riachurules1]

Can you reset your router? Using a pin or something, hold the reset button in for 30 seconds. This should factory reset the router. That could help.

I'm not sure how you can access some sites but not others, that makes little sense. I'm hoping resetting the router should allow the network card to clean out it's cache again and allow you to use other websites.

setting 8.8.8.8 and 8.8.4.4(Google's DNS) wouldn't block anything.
Try turning IPv6 off, and setting the top portion of IPv4 to auto, but having the DNS as 8.8.8.8 and 8.8.4.4

Ok, i held the reset button, and it changed all of my details and everything. I logged into the wifi, and i had internet for around twenty seconds. I than lost it, but everything else still had internet. It still says i have internet, but i don't. Nothing works still.

 

[spinningstill]

Sometimes on a pc you need to enable and disable the connection in properties. You may also need to renew the lease.

I don't encourage any extra "anti" software. Delete it all and then try connecting. I fix many computers with connectivity issues and it usually comes from anti software. As long as you keep your computer up today with updates, you do not need extra anti software.

Additionally, your ISP may have web accelerator on your account. If all else fails call them have them reset your modem and tell them you can't get to specific web site. They had to turn off web accelerator on my account. I could not get to my own web site.

 

[boju]

MERGED QUESTION
Question from riachurules1 : "My internet won't work, but i am connected."

Ok, so this is a second thread I've made for this issue, because it is really affecting what i can do. Since the last one is about everything that happened yesterday, ill explain what happened today. So, my internet is not working but it says i am connected. Nothing will work but everything else in my house has internet, this has been the problem. Yesterday, someone told me that i should factory reset my router by holding it for around thirty seconds. I did this, and it took about ten minutes for me to reconnect to the internet. When i did, I actually gained access to the internet from my computer for around one minute and than it just went away. Right as it went away, everthing else in my house still had internet. All of my internet settings are default, because i haven't messed with it since the factory reset. I really need to know how to fix this it is getting quite annoying and i haven't had internet on my pc for two days almost.

Have you tried another network cable?

What happens after restarting pc?

When the connection drops, try disable then enable your pc's network adapter.

 

[riachurules1]

MERGED QUESTION
Question from riachurules1 : "My internet won't work, but i am connected."

Ok, so this is a second thread I've made for this issue, because it is really affecting what i can do. Since the last one is about everything that happened yesterday, ill explain what happened today. So, my internet is not working but it says i am connected. Nothing will work but everything else in my house has internet, this has been the problem. Yesterday, someone told me that i should factory reset my router by holding it for around thirty seconds. I did this, and it took about ten minutes for me to reconnect to the internet. When i did, I actually gained access to the internet from my computer for around one minute and than it just went away. Right as it went away, everthing else in my house still had internet. All of my internet settings are default, because i haven't messed with it since the factory reset. I really need to know how to fix this it is getting quite annoying and i haven't had internet on my pc for two days almost.

Have you tried another network cable?

What happens after restarting pc?

When the connection drops, try disable then enable your pc's network adapter.

Nothing changes when i restart the pc, and i don't think its the cable because everything else has internet. Could you explain how i would disable and enable the network adapter for my pc?

 

[spinningstill]

Yes, go to your network settings, click properties, then you will see an option to disable it. Wait a bit, then reenable it. Also, renew the lease as well. Lastly, call your internet company.

 

[riachurules1]

Yes, go to your network settings, click properties, then you will see an option to disable it. Wait a bit, then reenable it. Also, renew the lease as well. Lastly, call your internet company.

I'll try it

 

[riachurules1]

Yes, go to your network settings, click properties, then you will see an option to disable it. Wait a bit, then reenable it. Also, renew the lease as well. Lastly, call your internet company.

I just realized, it no longer says that the IPv4 is getting connection, it says there is none while IPV6 is getting connection. This is what was happening before. At first, after i factory reset my router, i was getting connection from both and i don't know why this changed.

 

[anotherdrew]

I assume you are on Windows 10. Everyone else connected to the router is not having a problem. So ...

1. Let's reset your network connection. Go to the windows search/Cortana box and type "Internet Status" and hit enter. At the bottom of this page you will see "Network reset" ... click this and follow prompts. Stop if things are working.

2. Let's flush your DNS. Go to the windows search/Cortana box and type "cmd" and hit enter. This will open a command prompt. In the command prompt type "ipconfig /flushdns" and hit enter. Stop if things are working.

3. Let's reset your network stack. Open a command prompt and type "netsh int ip reset" and hit enter. Restart your computer. Stop if things are working.

4. Let's see what your DNS says. Open a command prompt and type "nslookup intel.com" and hit enter. Copy and paste the results here. (you will need to use Ctrl-C to copy and Ctrl-V to paste).

5. Let's see if you can ping using ipv4. Open a command prompt and type "ping -4 google.com" and hit enter. Copy and paste the results here.

6. Let's see if you can ping using ipv6. Open a command prompt and type "ping -6 google.com" and hit enter. Copy and paste the results here.

 

[riachurules1]

I assume you are on Windows 10. Everyone else connected to the router is not having a problem. So ...

1. Let's reset your network connection. Go to the windows search/Cortana box and type "Internet Status" and hit enter. At the bottom of this page you will see "Network reset" ... click this and follow prompts. Stop if things are working.

2. Let's flush your DNS. Go to the windows search/Cortana box and type "cmd" and hit enter. This will open a command prompt. In the command prompt type "ipconfig /flushdns" and hit enter. Stop if things are working.

3. Let's reset your network stack. Open a command prompt and type "netsh int ip reset" and hit enter. Restart your computer. Stop if things are working.

4. Let's see what your DNS says. Open a command prompt and type "nslookup intel.com" and hit enter. Copy and paste the results here. (you will need to use Ctrl-C to copy and Ctrl-V to paste).

5. Let's see if you can ping using ipv4. Open a command prompt and type "ping -4 google.com" and hit enter. Copy and paste the results here.

6. Let's see if you can ping using ipv6. Open a command prompt and type "ping -6 google.com" and hit enter. Copy and paste the results here.

well, I've flushed the dns multiple times, and I've also tried doing the first step, which was resetting the internet connections. I can't exactly copy and paste, so that might be a problem since I'm using a different pc. Ill see what i can do

 

[riachurules1]

I assume you are on Windows 10. Everyone else connected to the router is not having a problem. So ...

1. Let's reset your network connection. Go to the windows search/Cortana box and type "Internet Status" and hit enter. At the bottom of this page you will see "Network reset" ... click this and follow prompts. Stop if things are working.

2. Let's flush your DNS. Go to the windows search/Cortana box and type "cmd" and hit enter. This will open a command prompt. In the command prompt type "ipconfig /flushdns" and hit enter. Stop if things are working.

3. Let's reset your network stack. Open a command prompt and type "netsh int ip reset" and hit enter. Restart your computer. Stop if things are working.

4. Let's see what your DNS says. Open a command prompt and type "nslookup intel.com" and hit enter. Copy and paste the results here. (you will need to use Ctrl-C to copy and Ctrl-V to paste).

5. Let's see if you can ping using ipv4. Open a command prompt and type "ping -4 google.com" and hit enter. Copy and paste the results here.

6. Let's see if you can ping using ipv6. Open a command prompt and type "ping -6 google.com" and hit enter. Copy and paste the results here.

Ok, I've done all of the steps and i wrote down all of the important stuff. When i type in nslookup intel.com, it says

Address:cdms01.comcast.net
server:2001:558:feed::1

non-authorative answer
name:intel.com
address: 13.91.95.74


When i try to ping IPv4 (the problem and the only one that doesn't give internet)

Pinging google [74.125.136.138]
request times out x3
ping statistic for [74.125.136.138]
Packets set=4, received=0, lost=4.

When i ping IPv6, everything goes fine and the packets are sent.

I can actually use google on my pc, but almost all of the sites won't work. The only things i use are the captions google brings up to help you, and youtube, which also works. IPv4 isn't working and i just can't figure out why. I've tried tons of things. Tell me if I missed and information in it. Oh, and yes i am on windows 10. thanks

 

[anotherdrew]

From a command prompt type "ipconfig" and hit enter. Do you have an IPv4 address listed? Do you have IPv4 default gateway listed? If you try to ping the default gateway does it work (I expect not, but just want to see)?

If you open "Control Panel" and click "Internet Options" it bring up a new window. The 5th tab should be "Connections". Click that and then "LAN Settings" at the bottom. Are any of the boxes checked on the "Local Area Network (LAN) Settings" window?

 

[riachurules1]

From a command prompt type "ipconfig" and hit enter. Do you have an IPv4 address listed? Do you have IPv4 default gateway listed? If you try to ping the default gateway does it work (I expect not, but just want to see)?

If you open "Control Panel" and click "Internet Options" it bring up a new window. The 5th tab should be "Connections". Click that and then "LAN Settings" at the bottom. Are any of the boxes checked on the "Local Area Network (LAN) Settings" window?

Yeah, i have both an IPv4 address, and a default gateway. I actually can ping my default gateway as well. The only box that was checked in LAN settings was the box that says "Automatically detect settings", and the other ones are unchecked.

 

[anotherdrew]

If you can ping the default gateway then this is not a problem with your computer. It might be that your router is not getting packets through (why? Security?)

From your computer and another, open a command prompt and type "tracert intel.com". How many hops do you get from your computer? Can you ping the 2nd IP address from the tracert (this should be your ISP gateway)?

 

[riachurules1]

If you can ping the default gateway then this is not a problem with your computer. It might be that your router is not getting packets through (why? Security?)

From your computer and another, open a command prompt and type "tracert intel.com". How many hops do you get from your computer? Can you ping the 2nd IP address from the tracert (this should be your ISP gateway)?

I've done tracert intel.com on both of my computers and here are my results:

From the computer with internet that works fine:

Tracing route to intel.com [13.91.95.74]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.1
2 12 ms 18 ms 13 ms 96.120.4.153
3 12 ms 12 ms 19 ms 96.108.191.33
4 12 ms 11 ms 12 ms 96.108.0.190
5 190 ms 13 ms 216 ms ae-89-ar01.b0atlanta.ga.atlanta.comcast.net [96.108.174.81]
6 118 ms 17 ms 16 ms be-7725-cr02.56marietta.ga.ibone.comcast.net [68.86.93.125]
7 254 ms 12 ms 12 ms be-11491-pe04.56marietta.ga.ibone.comcast.net [68.86.83.178]
8 479 ms 11 ms 14 ms 66.208.216.130
9 14 ms 14 ms 15 ms ae9-0.atb-96cbe-1b.ntwk.msn.net [104.44.224.190]
10 73 ms 73 ms 72 ms be-64-0.ibr01.atb.ntwk.msn.net [104.44.8.98]
11 73 ms 73 ms 71 ms be-6-0.ibr02.sn4.ntwk.msn.net [104.44.4.47]
12 73 ms 72 ms 75 ms be-1-0.ibr01.sn4.ntwk.msn.net [104.44.4.205]
13 72 ms 74 ms 86 ms be-3-0.ibr02.lax03.ntwk.msn.net [104.44.4.4]
14 275 ms 309 ms 303 ms be-1-0.ibr01.lax03.ntwk.msn.net [104.44.4.0]
15 315 ms 211 ms 163 ms be-4-0.ibr01.by2.ntwk.msn.net [104.44.4.3]
16 223 ms 105 ms 623 ms be-6-0.ibr01.by21.ntwk.msn.net [104.44.7.198]
17 78 ms 78 ms 71 ms ae102-0.icr02.by21.ntwk.msn.net [104.44.11.198]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

From the computer with broken internet:

1 1ms <1ms <1ms 10.0.0.1
2 * * * request timed out
3 * * * request timed out

and it does this until 30, where the tracer is completed. There is no 2nd IP in the tracert, because where it would usually be, it says timed out, so i am not sure what to do there. I could ping it from my good computer if you want, or i could take the ip from my good computer and ping it on the one that isn't working right, if this is what you meant. Just wasn't sure

 

[spinningstill]

Looks like ISP web acceleration to me. Call your ISP. I had to, they changed mine, it worked.

 

[riachurules1]

Looks like ISP web acceleration to me. Call your ISP. I had to, they changed mine, it worked.

Maybe, but wouldn't this affect all browsers? I can access a few websites on google, like youtube, and i can also not play any games or anything. I'm not sure i am bad at this stuff

 

[spinningstill]

It only effects some sites. I could not for a week or so connect to mine until I called. Its called Web Acceleration.