i dont know what this massege mean & how to fix it

It sounds like either A) the Webcam is not selected by the software your trying to use to see it (see the programs settings / options to find where to select the webcam specifically) or B) the webcam wasn't installed correctly (drivers). For B), it depends on which version of Operating System this is for (Mac? Windows? Linux? What version of Mac/Windows/Linux?). If it was Windows 7 for example simply right click COMPUTER under the Orb and select Manage, or type in Computer Management in the "Search programs and files" field of the Orb.
Select Device Manager and in the right pane look for imagaing devices. Do you see the webcam listed? If not then it isn't installed correctly and you should go back to the instructions to install it / use it.