Question I don't understand. My laptop won't factory reset.

[AislingSnow]

My laptop won't factory reset. It's an Acer 2 in 1 Aspire R11 laptop. I tried factory resetting and it errors and doesn't even tell me what's wrong.

 

[jsmithepa]

I don't own an Acer and this is just a guess, you should really consult this with Acer tech support or in an Acer-specific forum.

My educated guess Restore does work because something the machine expecting is not there, maybe missing recovery partition, or said partition exists but somehow corrupted, or it expects Internet access at that time and somehow it couldn't.

 

[clutchc]

+1^
It sounds like the recovery partition is missing or corrupt.