In agreement with
@Mandark.
However, times being as they are, I suggest that you be a bit more proactive.
Two suggestions:
1) Try the download again. It may or have been corrupted.
2) If the second attempt fails, try an older update.
HyperX may be behind on responses due to Covid issues, weather....
Or staff may know that there is a problem with firmware and may simply ignore such problems until the firmware is eventually (and quietly) fixed.
==== Beyond Firmware ====
Try Windows built in troubleshooters. The trouble shooters may find and fix something.
Next: Right click the small speaker icon usually found in the lower right screen corner.
You should then see a 5 item menu relating to things "audio". Explore all of...