I've got my mom's Dell i5-4460 and I upgraded it a few months ago to Win10. I've had problems since (missing windows store, start button not working, installed Microsoft Office and it does not show) but other than that I do like it (stuck with it anyway).
While some of the users on the PC are not having any issues, some still do. It seems the legacy users are primarily having problems, and now my new Admin user account has lost the Windows Store and my MS Office installed but does not show in the start menu. BTW no pirated software. I'm a teacher and free legal software is one of my perks.
I'm not really worried about the store, just worried that there are issues with Windows 10. I've tried all the fixes and sometimes they work, sometimes for a while, sometimes they don't.
I want to do a fresh install, and I have a WD 1TB external drive for backup that is brand new but the backup software it came with keeps getting hung up.
I could backup any individual files but I'd like to backup as much as possible automatically.
What steps should I take to backup properly, should I use another backup software? I will use the media creation tool for the install but I just don't want to lose any important files especially since mom might have saved some of her files in unique places.
As always thanks in advance for your help.
While some of the users on the PC are not having any issues, some still do. It seems the legacy users are primarily having problems, and now my new Admin user account has lost the Windows Store and my MS Office installed but does not show in the start menu. BTW no pirated software. I'm a teacher and free legal software is one of my perks.
I'm not really worried about the store, just worried that there are issues with Windows 10. I've tried all the fixes and sometimes they work, sometimes for a while, sometimes they don't.
I want to do a fresh install, and I have a WD 1TB external drive for backup that is brand new but the backup software it came with keeps getting hung up.
I could backup any individual files but I'd like to backup as much as possible automatically.
What steps should I take to backup properly, should I use another backup software? I will use the media creation tool for the install but I just don't want to lose any important files especially since mom might have saved some of her files in unique places.
As always thanks in advance for your help.