I have a samsung g-3 and it is stuck on spanish and will not let us slide the screen to get english, it all started with the p

[twheitner]

The phone lost its qwerty board, then it froze on some screen in spanish after we struggled to get the google account that was froze after a factory reset.

 

[Ralston18]

Something has been lost with respect to your post: i.e., "it all started with the P".

Where did you get the phone?

What error messages are you getting?

Who is your service provider?