Question I need help with another BSoD ?

[pinocammino]

After the BSoD i reported here: https://forums.tomshardware.com/threads/i-need-help-with-bsod-please.3870909/ pc has been fine for almost a week but today i had another one. PC was idling, had discord and steam open in the background and probably also a firefox tab. I wasn't even at the pc when the BSoD happened.

EVENT VIEWER REPORT:

- <EventData>

<Data Name="BugcheckCode">80</Data>
<Data Name="BugcheckParameter1">0xffffcb88ce367120</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0xfffff807a0a3c3e6</Data>
<Data Name="BugcheckParameter4">0x2</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">3</Data>
<Data Name="WHEABootErrorCount">0</Data>
</EventData>
</Event>


DUMP FILE GENERATED

https://www.mediafire.com/file/964p5kc096fftrx/012125-9218-01.dmp

Can anyone please help me understand what's going on?

 

[johnbl]

looks like windows display manager called direcx which lead to the bugcheck. (attempt to read from invalid address)

notes:
e2fn.sys Tue Feb 20 07:03:27 2024
gna.sys Fri Aug 11 03:25:02 2023
9: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 3418
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ Intel64 Family 6 Model 183 Stepping 1
ProcessorNameString = REG_SZ Intel(R) Core(TM) i7-14700K
Update Status = REG_DWORD 6
VendorIdentifier = REG_SZ GenuineIntel
MSR8B = REG_QWORD 12b00000000
: kd> !sysinfo machineid
Machine ID Information [From Smbios 3.6, DMIVersion 0, Size=5193]
BiosMajorRelease = 5
BiosMinorRelease = 27
BiosVendor = American Megatrends International, LLC.
BiosVersion = H.70
BiosReleaseDate = 09/27/2024
SystemManufacturer = Micro-Star International Co., Ltd.
SystemProductName = MS-7E06

windows files look good, except for
ucx01000.sys has a checksum error in the debugger.
(could still be ok, it just does not match the official Microsoft driver on the server)

 

[johnbl]

looks like windows display manager called direcx which lead to the bugcheck. (attempt to read from invalid address)

notes:
e2fn.sys Tue Feb 20 07:03:27 2024
gna.sys Fri Aug 11 03:25:02 2023
9: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 3418
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ Intel64 Family 6 Model 183 Stepping 1
ProcessorNameString = REG_SZ Intel(R) Core(TM) i7-14700K
Update Status = REG_DWORD 6
VendorIdentifier = REG_SZ GenuineIntel
MSR8B = REG_QWORD 12b00000000
: kd> !sysinfo machineid
Machine ID Information [From Smbios 3.6, DMIVersion 0, Size=5193]
BiosMajorRelease = 5
BiosMinorRelease = 27
BiosVendor = American Megatrends International, LLC.
BiosVersion = H.70
BiosReleaseDate = 09/27/2024
SystemManufacturer = Micro-Star International Co., Ltd.
SystemProductName = MS-7E06

windows files look good, except for
ucx01000.sys has a checksum error in the debugger.
(could still be ok, it just does not match the official Microsoft driver on the server)

Current Speed 3366MHz
(odd number for a cpu speed)
cpu release oct 2023
gna.sys = Gaussian and Neural Accelerator

I do not see anything obviously wrong but normally with a problem like this you would start with updating the graphics driver. your version is pretty current
igdkmdn64.sys Fri Oct 18 12:04:11 2024
e2fn.sys looks like a intel network driver.
you might want to run the intel driver updater from here and see if it picks up a update:
https://www.intel.com/content/www/us/en/support/detect.html

otherwise you just have to wait for the next bugcheck and post it.
I have seen crashes in the desktop windows manager but they were caused by a program running as extension to the DWM.exe

 

[pinocammino]

First of all thank you for your time.

I checked with intel driver assistant and the only graphic driver it picks up is:

Intel® Arc™ & Iris® Xe Graphics - Windows*​

Description:
This download installs Intel® Graphics Driver 32.0.101.6458/32.0.101.6257 (WHQL Certified) for Intel® Arc™ B-Series Graphics, Intel® Arc™ A-Series Graphics, Intel® Iris® Xe Graphics, and Intel® Core™ Ultra Processors with Intel® Arc™ Graphics.

To my understanding this seems to be the driver for the intel dedicated graphic cards, or is it also for the integrated ones? According to the cpu specs the i7 14700k should have an integrated card called: UHD Graphics 770 that doesn't seem to be part of any of those listed there, and the igdkmdn64.sys file seems indeed related to the integrated graphic card (which ofc i don't use having a 3070). Should i proceed to download and install it anyway?

Now regarding e2fn.sys, this seems to be from Intel Ethernet controller I226-V. Driver assistant doesn't pickup any update related to this. I have to say i had to update the ethernet controller drivers already 10 days ago because pc wasn't recognizing any ethernet connection in like 1 every 5 boots. It always did once i did that. I downloaded the new drivers directly from motherboard support site and they are the latest available still to this day.
I also went to check in my windows and i found 2 issues of this file in
C:\Windows\System32\DriverStore\FileRepository
one in folder e2fn.inf_amd64_c241fd785011b775 and dated june 7th 2022
and the other in folder named e2fn.inf_amd64_5882da94cd163e3f and dated july 2nd 2024 that is also the one that matches the one i downloaded for the update.
Should i do anything with this?

 

[pinocammino]

A couple of things that i forgot to ask:

1)Does the bsod of this thread have anything in common with the one from the other thread i linked in the first post or are they two completely unrelated things?
(posting again the link for the dump from a week ago for convenience https://www.mediafire.com/file/txb7jn54x2m7mmh/011525-13234-01.dmp)

2)Considering we still aren't able to pinpoint the exact problem, can we atleast rule out a hardware issue and say it is definitely something related to software/drivers, or is faulty hardware still a possibility?

 

[johnbl]

well, windows is pretty stupid. when you update the intel driver it does not actually put the new driver as the active default drive.
also, when you tell window control panel to let you pick the active driver. It will show a list of all the old drivers from intel and from Microsoft but they all look the same since it does not show the version or date. So what you have to do it start cmd.exe as an admin then run
pnptuil.exe /e > outfile.txt
then look at the outfile.txt find all of the various old drivers find the oem.inf name and manually delete them one by one.
(do not delete the most current versions you want to install)
Now you can go back into control panel and you can do the install.
by selecting let me pick the driver on my machine/ or disk

when you see a driver come from FileRepository directory it means that plug and play did the install. often, a installer was running deleted the old file, plug and play detected that you need a driver, goes and reinstalls the old driver directly from the driver store and screws up the whole update.
to get around this you have to start cmd.exe as an admin and stop the plug and play service.
net.exe /stop "plug and play"
after the 3rd party updated completes, you restart the system or run
net.exe /start "plug and play"

pretty stupid, only happens with certain drivers like the network driver you have. (I had the same one)
If I remember correctly, there was an actual bug in the intel chip itself, and it required a driver update to turn off some function.

--------------
I would update the CPU gpu driver and Sound driver if you can.
-----------
I can look at the older bugcheck and see if it is related
older bugcheck looks like discord.exe was running
then for some reason a terminate process was called, then when windows tried to clean up the resources that were being used, it tried to clean up a bad memory address. (memory address zero)
it could be a bug in discord, but something told the system to kill the process. Maybe it was hung, or a forced reboot. Hard to say, could be discord making a mistake like freeing a memory address twice. I would maybe update discord software. pretty common to hit bugs in it.
maybe disable discord extensions/overlays

 

[pinocammino]

So i updated the integrated graphic card drivers (now intel driver assistant says everything is up to date),
i updated the sound drivers with those found on manifacturer site, while there i also downloaded the GNA drivers and updated those aswell.

I also did the pnputil thing in the command prompt, pinpointed the network drivers and found that the two versions of the e2fn.inf file are these:

Published name : oem50.inf
Driver package provider : Intel
Class : Network adapters
Driver date and version : 02/20/2024 2.1.4.3
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem24.inf
Driver package provider : Intel
Class : Network adapters
Driver date and version : 05/30/2022 2.1.1.14
Signer name : Microsoft Windows Hardware Compatibility Publisher

the newer one matches the installed driver version and date according to device manager, while the old ones match the date and version of the drivers still in the file depository but not in use. If i go in device manager and try an update of the network adapter drivers by clicking "let me pick the driver on my machine" it lists both of those and i can choose either of them, but once again the currently installed ones are the most recent so that should be ok too.

So among the files you mentioned before, that leaves ucx01000.sys that i didn't touch mainly cause i have no idea what should i update. From what i've read around it has something to do with how PC handles USB ports but couldn't find the device i need to update. Got any specific info about this one?

Thank you again for your time