Question I need help with BSoD please ?

[pinocammino]

Hello i just got this new rig since less than a week

Motherboard: MSI Z790 Gaming Plus WiFi
CPU: intel i7 14700k
GPU: PNY 3070 8GB
RAM: Corsair Vengeance DDR5 6000 [2 x 16GB]
AIO: MSI MAG coreliquid m240
SSD: Crucial P3 Plus 1tb
PSU: MSI 850w 80+

and today i got my first bsod after finishing watching a movie on my second monitor and switching back to "show only on monitor 1" in display options. I would like some help on understanding what could have caused it cause i don't know what to look for in the dump file.

Event viewer reports:
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." Event ID 41
Bugcheck code10

Here's also the .dmp file that was created
https://www.mediafire.com/file/txb7jn54x2m7mmh/011525-13234-01.dmp

I ran some tests in the previous days with OCCT on CPU, RAM and GPU to check everything was fine and i never got any error reported.
Bios is updated to the latest version.

 

[Lutfij]

Bios is updated to the latest version.
For the sake of relevance, you should state the BIOS version you're on at this moment of time. We've had people tell us they're on the latest version only to learn that there were/are BIOS updates pending.

You state watching a movie, what player did you play the movie on?

Using WInDBG your .dmp file shows;
IMAGE_NAME: ntkrnlmp.exe
+
FAILURE_BUCKET_ID: AV_nt!KiInsertQueueApc
See if this guide helps you out;
https://www.lifewire.com/fix-the-ntkrnlmp-exe-error-4779825

Do you have anything flagged with a yellow exclamation mark in Device Manager?

 

[johnbl]

kind of looks like you were running windows setup and terminated
discord process and caused the bugcheck. I would ignore this one.

note🙁unrelated to the bugcheck)
overclock driver running:
iocbios2.sys Fri Jun 16 15:05:53 2023
your cpu was released: Intel(R) Core(TM) i7-14700K
on oct 17 2023. generally you want a overclock driver that has code for your cpu chip. IE one that is dated after your cpu is released.
I would update the Intel Extreme Tuning Utility
or remove the old driver. maybe look here for the update
https://www.intel.com/content/www/us/en/support/detect.html
also, when you update the bios, your overclock drivers should be updated or reset since some setting are changed with the bios update

 

[pinocammino]

Thank you both for your replies, now to answer some of your questions

For the sake of relevance, you should state the BIOS version you're on at this moment of time

According to the MSI support page it's AMI BIOS E06vH7 2024-10-09. No other Bios releases listed past that are shown there. For the sake of relevance note that i also updated the firmware version to ME_16.1.32.2473
that is in the same spot

You state watching a movie, what player did you play the movie on?

Was on prime video via firefox, no other players going on.

Do you have anything flagged with a yellow exclamation mark in Device Manager?

Nothing flagged in device manager.

kind of looks like you were running windows setup and terminated
discord process and caused the bugcheck

Now that you mention it, i did indeed try to close discord when the blue screen occurred. I just reverted to single screen from dual, went to right click on discord icon tray to close it but had the blue screen as soon as i right clicked. Also i did have a pending windows update that i was waiting till i was turning off the pc to apply, and while the pc was rebooting following the BSoD, windows did update itself, and the display was reverted to dual. Note tho that i didn't actively launch it or anything.

I would ignore this one.

So in the end you're saying i shouldn't worry too much about this one cause there doesn't seem to be anything wrong going on?

note🙁unrelated to the bugcheck)
overclock driver running:
iocbios2.sys Fri Jun 16 15:05:53 2023
your cpu was released: Intel(R) Core(TM) i7-14700K
on oct 17 2023. generally you want a overclock driver that has code for your cpu chip. IE one that is dated after your cpu is released.
I would update the Intel Extreme Tuning Utility

Thanks i will proceed with the updating now