I just installed our printer's software a couple of weeks before the issue happened. I used a downloadable installer from HP's site. Then just when I shut the PC off, it performed an automatic update before completely shutting down.
Then, I just opened my PC to check some files, but when I checked my folders, all the files (documents, photo folders, pdfs, etc.) are gone! it's like, all my folders are wiped out! I checked the "Recent Places" tab and it still shows the files I had made before the issue happened, and they are all shortcuts. Whenever I try to open them, it says "unavailable". When I checked my disk space, it still has the same amount of used space from before this issue occured.
I tried to follow recovery steps like creating a new user account and copying the files from my main account to the directory of the new User I created, but to no avail.
I tried viewing hidden folders, but it still doesn't show the folders and files that were missing.
I checked the event logs and there's one peculiar "Warning" I found
Log Name: System
Level: Warning
Source: Kernel-PnP
Event ID: 219
Task category: (212)
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&1&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_MULTIPLE&PROD_CARD_READER&REV_1.00#058F63666433&00#.
There were a couple of Errors, but they are related to preshutting down or failed update of the Windows Defender Anti-virus.
I tried to do a System Restore, but I think it only affects the programs installed and updated, NOT recovering my files.
MY PC runs on Windows 7.. Is there a fix for this?
Then, I just opened my PC to check some files, but when I checked my folders, all the files (documents, photo folders, pdfs, etc.) are gone! it's like, all my folders are wiped out! I checked the "Recent Places" tab and it still shows the files I had made before the issue happened, and they are all shortcuts. Whenever I try to open them, it says "unavailable". When I checked my disk space, it still has the same amount of used space from before this issue occured.
I tried to follow recovery steps like creating a new user account and copying the files from my main account to the directory of the new User I created, but to no avail.
I tried viewing hidden folders, but it still doesn't show the folders and files that were missing.
I checked the event logs and there's one peculiar "Warning" I found
Log Name: System
Level: Warning
Source: Kernel-PnP
Event ID: 219
Task category: (212)
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&1&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_MULTIPLE&PROD_CARD_READER&REV_1.00#058F63666433&00#.
There were a couple of Errors, but they are related to preshutting down or failed update of the Windows Defender Anti-virus.
I tried to do a System Restore, but I think it only affects the programs installed and updated, NOT recovering my files.
MY PC runs on Windows 7.. Is there a fix for this?