I recieved "Request timed out" when i use the Ping.exe and try to ping our router

[therealcarlo]

We are facing this problem until now since our Watchguard router is damaged and our service provider change the new router. When this happened, all access point(WiFi) cannot connect. if i plug out or remove the router cable and wait for 5 seconds and plug it again its going back to normal without request timed out and they can access the internet from the access point and also all LAN cable. Again after couple of hours we receive again Request Timed out. So, we need to remove again the cable and plug in it again and internet coming again

ping 192.168.0.1 -t
Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
Request timed out.
Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
Request timed out.

I want to know what exactly the problem is and how can i solve this issue. I spend most of the time troubleshooting but i cannot fix it.
Can somebody help me or give some piece of advice it would be highly appreciated.

thanks.

 

[vesp3r]

looks like your router is faulty to me... see if you ping any site when connected to router (if it does the same) and then try pinging same site connected directly