Question I upgraded from DSL to fiber and now my security camera DVR can't be viewed on the internet ?

[Sharkdobz1]

They installed my new fiber internet and now one of my security camera DVR's can't be viewed over the internet. I can see it locally over the router wifi, but not on a cell phone app. I have 2 security DVR's and one works still and one doesn't. It's as if a firewall is blocking it, but I tried turning off the router firewall completely and still the DVR doesn't broadcast to the internet. My internet tech support is worthless even though it's their equipment. Everything worked fine until I went from DSL to fiber, using the same router.

 

[cruisetung]

You have to tell us all of your router and the DVR brand / model , APP name that doesn't work so people can try to help

 

[bill001g]

What is kinda scary is you have no idea how the DVR was being accessed from the internet on your previous router. How do you know it is secure and nobody else can get access?

Most times there is no access to anything inside your house from the internet. To make it work you must setup port forwarding rules in your router. This is something that you would have remembered configuring.

If you have some other DVR system that somehow just magically allows access that is likely some proprietary setup and you would be best contacting the company that makes those systems.

 

[Sharkdobz1]

They installed my new fiber internet and now one of my security camera DVR's can't be viewed over the internet. I can see it locally over the router wifi, but not on a cell phone app. I have 2 security DVR's and one works still and one doesn't. It's as if a firewall is blocking it, but I tried turning off the router firewall completely and still the DVR doesn't broadcast to the internet. My internet tech support is worthless even though it's their equipment. Everything worked fine until I went from DSL to fiber, using the same router.

They installed my new fiber internet and now one of my security camera DVR's can't be viewed over the internet. I can see it locally over the router wifi, but not on a cell phone app. I have 2 security DVR's and one works still and one doesn't. It's as if a firewall is blocking it, but I tried turning off the router firewall completely and still the DVR doesn't broadcast to the internet. My internet tech support is worthless even though it's their equipment. Everything worked fine until I went from DSL to fiber, using the same router.

The DVR manufacture figured it out. I am still not sure why but I had to change some settings in the DVR even though it was the same router. Going from DSL to fiber I guess required some different DVR settings. I am sorry to have trouble the Tom's community but I had been trying for a week to figure it out and was almost out of options, but I knew someone here could figure it out for me if the DVR company hadn't. I had to change the DNS preferred server to 8.8.8.8 in the DVR and then everything worked right.

 

[Sharkdobz1]

What is kinda scary is you have no idea how the DVR was being accessed from the internet on your previous router. How do you know it is secure and nobody else can get access?

Most times there is no access to anything inside your house from the internet. To make it work you must setup port forwarding rules in your router. This is something that you would have remembered configuring.

If you have some other DVR system that somehow just magically allows access that is likely some proprietary setup and you would be best contacting the company that makes those systems.

Well I did sort of know how it was being accessed, and also knew that I could be exposing myself to bad guys if this security company is that way. It's been years since I set it up on DSL and I have old man syndrome, sorry I scared you. I did not have to set up port forwarding then or now, not in the router. Hey if you can teach me anything I am willing to learn. That's why I asked the question.

 

[bill001g]

Most these systems are proprietary and you have not listed the brands of the dvr or cameras. Doesn't matter a lot because that would mean you expect someone like me or someone else on this forum to read the manuals for you. It is much different than if you came here asking how do I run 2 DVR that use the same port and I need help setting up the port forwarding.

Cameras/DVR are some of the worst things you can expose to the internet. You see many news stories about them being hacked. The camera/dvr software is seldom updated and there are cameras that have build in backdoor passwords...which is why the government bans many brands of cameras made in china from use in government installations. But even the largest companies are hacked almost constantly. You see many stores of Ring brand cameras and baby monitors being hacked.

The only really safe way to access anything on your home network, especially video cameras, is to use a VPN on your router. Not all routers support vpn and most people do not want to spend the effort to use VPN.

If what you have works for you and you have no concerns if someone would access the video feeds then you can just leave it.