i am having troubles trying to do it. first of all i had 64 bit installed but it crashed one day and the person fixed it put 32 bit on it. i have a 64bit disk for windows 8. i put it in and try to install and i get an error messgae saying it cannot work because my computer is a 32 bit. i went into my bios and set the cd rom to be first and then rebooted it from the cd drive. but it just loads how it normally does and takes me to my desktop. i tried doing a factory reset but it said i was missing files. i know i lose all my data, but at this point i want my computer fixed. i dont know what to do , the internet isnt helping. i rebooted it and checked my bios. my cd is a windows 8 recovery disk for 64 bit, it came with my computer. my disk is new no smudges or anyting. i really need help!