I5 3570K Packaging Issue

[Devil_Dog_95]

I purchased a i5 3570K in a sealed box and after installing it on a GA-Z77-DS3H board it is showing as a I5 2500K? Has anyone ever seen this before or is just an Intel packaging issue?

 

[rolli59]

Or a motherboard BIOS issue check if you have available BIOS update for the board. Might have shipped with release BIOS before the CPU table was updated.

 

[wanderer11]

Did the cpu say 3570k on it?

 

[Devil_Dog_95]

Yes, I updated the BIOS to the latest and no I did not read the top of the cpu, after all it was straight out of a factory sealed box. I just want to ensure I didn't missing something before I contact Microcenter.

 

[amuffin]

If it's factory sealed, you had to see the CPU before installing it...

 

[rolli59]

Yes, I updated the BIOS to the latest and no I did not read the top of the cpu, after all it was straight out of a factory sealed box. I just want to ensure I didn't missing something before I contact Microcenter.

In that case I would contact Intel or reseller.

 

[geofelt]

If CPU-Z does not show 3570K,and other supporting information, you may be the victim of a scam.
Possibly a microcenter employee swapped the cpu chip. It is not so hard to make a box look sealed.

 

[13thmonkey]

If it's factory sealed, you had to see the CPU before installing it...

tiny writing though and bloody hard to read

 

[wanderer11]

Sounds like you should take the cpu out and clean off the paste and see what it says.

 

[Devil_Dog_95]

I removed and cleaned the cpu and yes the little white lettering shows it as a i5-2500K. Took it back to Microcenter and got the run around, they need two days to review with Intel :-( - Now we will see how good Microcenter's customer support is...

 

[InvalidError]

Wonder how good the likelihood of this coming out in the customer's favor might be. Unless there has been a surge in counterfeits or a batch of mislabeled boxes from Intel, this must be otherwise pretty rare.

 

[rolli59]

My suspicion would go against Microcenter employee as suggested above.

 

[soybeanpaste]

i doubt someone would swap out a $220 cpu for a $230 cpu...

You have to take the cpu out and find out what it says on it. If it says 3570k but shows up at 2500k, then you're golden for a hassle free replacement, but if it says 2500k....then idk....there's that trust thingy that is involved..

Goodluck though!

 

[InvalidError]

You have to take the cpu out and find out what it says on it. If it says 3570k but shows up at 2500k, then you're golden for a hassle free replacement, but if it says 2500k....then idk....there's that trust thingy that is involved..

A few posts above, he already said he removed the CPU, cleaned it up, the CPU did indeed say it was a 2500k, he has already returned it to Microcenter and Microcenter said they would investigate with Intel's help and get back to him in 1-2 days.

 

[abCasPeRR]

I cant trust places like that, I only shop at newegg, and have been for years. I get all my parts from them and they have the best customer service imo.

 

[Devil_Dog_95]

Follow Up - Over 3 weeks and still not resolved. I can say my system is running great with the i5-2500K, so really this is turning into a MICROCENTER CUSTOMER SERVICE ISSUE, I did not get what I purchased... I have been satisfied with Microcenter in the past; however customer service is based on how they handle issues. The Operations Manager stated he needed a couple of days to work this out and after 3 weeks he does not returned my calls. So now have a case open with Intel – At this point it is just principle and a 1 star rating for Microcenter.

 

[geofelt]

Follow Up - Over 3 weeks and still not resolved. I can say my system is running great with the i5-2500K, so really this is turning into a MICROCENTER CUSTOMER SERVICE ISSUE, I did not get what I purchased... I have been satisfied with Microcenter in the past; however customer service is based on how they handle issues. The Operations Manager stated he needed a couple of days to work this out and after 3 weeks he does not returned my calls. So now have a case open with Intel – At this point it is just principle and a 1 star rating for Microcenter.

May I suggest that you document your case with hard copy letters, and with delivery confirmation.
Telephone calls are OK if you are dealing with honest and concientious people.