Hello,
I am having an issue with a pc. here is a conversation that I have copied from a chat with windows support team before they asked me to pay.
I have exhausted all ideas and need some assistance with this issue. It will be much appreciated.
: =win tech
:
13:21:30 Thank you for contacting Microsoft Answer Desk. My name is Joselito F. What can I help you with today?
You:
13:22:56 I need a remote session in to figure out what is going on with active x/java/win when trying to access newsway.world/newsway
I have reinstalled os 2x
You:
13:23:31 went through all java and active x and ie settings as well as group policy with no luch
I just get the win has blocked software /distrb
:
13:23:54 I understand the need for you to figure out what's going on with active java. I can help you.
May I know what Operating System you are using? Is it Windows Vista, Windows 7, Windows 8 or Windows 8.1?
You:
13:24:15 windows 7
:
13:25:47 Good.
What version of IE are you using?
You:
13:25:58 11
You:
13:26:09 ive tried on 9 as well
You:
13:26:21 but currently running 11
:
13:26:15 Is the first time you experience this issue?
You:
yes this is
:
13:26:49 Did you try to access another website aside newsway.world/newsway?
You:
13:27:51 explain? ive visted many sites with no issues and I have accessed the newsway site from 4 computers today with no problems
:
13:29:12 Okay. This might be a problem on the IE installed on your computer.
Do you see any error message appeared on the pages? can you tell me about it?
You:
13:29:56 ive re-installed 3 times with full roll backs of windows updates
yes there is an error I will replicate the msg.....
:
13:30:59 Ok.
You:
13:33:41 the first msg that pops up is in the bottom banner and it says "internet explorer blocked this website from installing an active x control" and it has an install button. I then hit install and enter my admin credentials. after I hit enter it then pops up with this msg....(replicating now)
You:
13:35:05
internet explorer- security warning
windows has blocked this software because it cant verify the publisher
name: distrb/
publisher: unknown publisher
:
13:35:05 Did you try to reset your IE?
ive done everything I know and have researched forums and done various items. this is why I am now contacting you to hopefully have a remote session. Im in this ticket about 20hrs now
:13:37:12 Oh! I appreciate your efforts.
Here is what I can do, I can offer you my assistance. We even have the capability of fixing this issue for you through remote assistance.
However since the issue is complicated, this may involve advance troubleshooting.
You:
13:37:49 full re-install, new hard drive, group policy settings, ie re-installs, active x permissions, java exceptions, compatibility mode in ie etc
ok whatever works I just need to close this ticlket
ticket*
:Answer Desk is actually a paid service, and we offer service guaranteed.
Our remote assistance comes with a fee.
--------------------End of chat-----------------------
Any assistance or knowledge would be great
Thank you
RS
--------[ Summary ]-----------------------------------------------------------------------------------------------------
Computer:
Operating System Windows 7 Professional Professional
OS Service Pack None
Internet Explorer 9.11.9600.17843
Motherboard:
CPU Type Unknown, 3600 MHz
Motherboard Name Unknown
Motherboard Chipset Unknown
System Memory 16326 MB
BIOS Type Unknown
Communication Port Communications Port (COM1)
Display:
Video Adapter AMD Radeon(TM) R5 240
Video Adapter AMD Radeon(TM) R5 240
Monitor Generic PnP Monitor [NoDB] (7R1K34CIFJJL)
Multimedia:
Audio Adapter High Definition Audio Controller [NoDB]
Audio Adapter High Definition Audio Controller [NoDB]
Storage:
Disk Drive Mass Storage Device USB Device
Disk Drive WDC WD10EZEX-75M2NA0 SCSI Disk Device
Optical Drive MATSHITA DVD+-RW SW830 SCSI CdRom Device
Partitions:
C: (NTFS) 953766 MB (892222 MB free)
Input:
Keyboard HID Keyboard Device
Mouse HID-compliant mouse
Operating System Properties:
OS Name Windows 7 Professional Professional
OS Language Unknown
OS Kernel Type Multiprocessor Free
OS Version 6.1.7601
OS Service Pack None
OS Root C:\Windows
License Information:
Registered Owner Microsoft
Registered Organization Microsoft
Licensed Processors 1
Database Drivers:
MDAC 6.1.7601.17514 (win7sp1_rtm.101119-1850)
ODBC 6.1.7601.17514 (win7sp1_rtm.101119-1850)
MySQL Connector/ODBC None
Oracle Client None
PsqlODBC None
Sybase ASE ODBC None
Borland Database Engine None\
aida32.bin C:\Users\administrator\Desktop\New folder\aida32.bin 17732 KB 14892 KB
chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 234 MB 106 MB
chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 96 MB 61180 KB
chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 197 MB 99 MB
chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 81492 KB 58804 KB
IAStorIcon.exe C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 27044 KB 22008 KB
iusb3mon.exe C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe 6652 KB 2424 KB
jusched.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 5408 KB 1804 KB
I am having an issue with a pc. here is a conversation that I have copied from a chat with windows support team before they asked me to pay.
I have exhausted all ideas and need some assistance with this issue. It will be much appreciated.
: =win tech
:
13:21:30 Thank you for contacting Microsoft Answer Desk. My name is Joselito F. What can I help you with today?
You:
13:22:56 I need a remote session in to figure out what is going on with active x/java/win when trying to access newsway.world/newsway
I have reinstalled os 2x
You:
13:23:31 went through all java and active x and ie settings as well as group policy with no luch
I just get the win has blocked software /distrb
:
13:23:54 I understand the need for you to figure out what's going on with active java. I can help you.
May I know what Operating System you are using? Is it Windows Vista, Windows 7, Windows 8 or Windows 8.1?
You:
13:24:15 windows 7
:
13:25:47 Good.
What version of IE are you using?
You:
13:25:58 11
You:
13:26:09 ive tried on 9 as well
You:
13:26:21 but currently running 11
:
13:26:15 Is the first time you experience this issue?
You:
yes this is
:
13:26:49 Did you try to access another website aside newsway.world/newsway?
You:
13:27:51 explain? ive visted many sites with no issues and I have accessed the newsway site from 4 computers today with no problems
:
13:29:12 Okay. This might be a problem on the IE installed on your computer.
Do you see any error message appeared on the pages? can you tell me about it?
You:
13:29:56 ive re-installed 3 times with full roll backs of windows updates
yes there is an error I will replicate the msg.....
:
13:30:59 Ok.
You:
13:33:41 the first msg that pops up is in the bottom banner and it says "internet explorer blocked this website from installing an active x control" and it has an install button. I then hit install and enter my admin credentials. after I hit enter it then pops up with this msg....(replicating now)
You:
13:35:05
internet explorer- security warning
windows has blocked this software because it cant verify the publisher
name: distrb/
publisher: unknown publisher
:
13:35:05 Did you try to reset your IE?
ive done everything I know and have researched forums and done various items. this is why I am now contacting you to hopefully have a remote session. Im in this ticket about 20hrs now
:13:37:12 Oh! I appreciate your efforts.
Here is what I can do, I can offer you my assistance. We even have the capability of fixing this issue for you through remote assistance.
However since the issue is complicated, this may involve advance troubleshooting.
You:
13:37:49 full re-install, new hard drive, group policy settings, ie re-installs, active x permissions, java exceptions, compatibility mode in ie etc
ok whatever works I just need to close this ticlket
ticket*
:Answer Desk is actually a paid service, and we offer service guaranteed.
Our remote assistance comes with a fee.
--------------------End of chat-----------------------
Any assistance or knowledge would be great
Thank you
RS
--------[ Summary ]-----------------------------------------------------------------------------------------------------
Computer:
Operating System Windows 7 Professional Professional
OS Service Pack None
Internet Explorer 9.11.9600.17843
Motherboard:
CPU Type Unknown, 3600 MHz
Motherboard Name Unknown
Motherboard Chipset Unknown
System Memory 16326 MB
BIOS Type Unknown
Communication Port Communications Port (COM1)
Display:
Video Adapter AMD Radeon(TM) R5 240
Video Adapter AMD Radeon(TM) R5 240
Monitor Generic PnP Monitor [NoDB] (7R1K34CIFJJL)
Multimedia:
Audio Adapter High Definition Audio Controller [NoDB]
Audio Adapter High Definition Audio Controller [NoDB]
Storage:
Disk Drive Mass Storage Device USB Device
Disk Drive WDC WD10EZEX-75M2NA0 SCSI Disk Device
Optical Drive MATSHITA DVD+-RW SW830 SCSI CdRom Device
Partitions:
C: (NTFS) 953766 MB (892222 MB free)
Input:
Keyboard HID Keyboard Device
Mouse HID-compliant mouse
Operating System Properties:
OS Name Windows 7 Professional Professional
OS Language Unknown
OS Kernel Type Multiprocessor Free
OS Version 6.1.7601
OS Service Pack None
OS Root C:\Windows
License Information:
Registered Owner Microsoft
Registered Organization Microsoft
Licensed Processors 1
Database Drivers:
MDAC 6.1.7601.17514 (win7sp1_rtm.101119-1850)
ODBC 6.1.7601.17514 (win7sp1_rtm.101119-1850)
MySQL Connector/ODBC None
Oracle Client None
PsqlODBC None
Sybase ASE ODBC None
Borland Database Engine None\
aida32.bin C:\Users\administrator\Desktop\New folder\aida32.bin 17732 KB 14892 KB
chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 234 MB 106 MB
chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 96 MB 61180 KB
chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 197 MB 99 MB
chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 81492 KB 58804 KB
IAStorIcon.exe C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 27044 KB 22008 KB
iusb3mon.exe C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe 6652 KB 2424 KB
jusched.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 5408 KB 1804 KB
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