as you said i did wipe the drive as i have several times before. after that process she would always load windows to the point where she request the product key..was no problem. i looked under laptop and there it was. i would type it in and bamm...fresh as a daisy. only this time when I looked under laptop to get the product key it was illegible...i had it written down somewhere but cant find that either. thats where i am at. the programs out there that i c that can get it for me loads to working computers such as the one I am typing this on. I need something to run at boot to pull it, the product key, out for me. do you know of one. and yes I know I can purchase a new os... just looking to try something before I go out and purchase one. thx for your help., I appreciate it