I'm certain comcast is just BSing me.

[Javapiecez]

--Hardware--
Modem: TP-Link TC7650
Router: Asus RT-AC87U
ISP: Comcast(Xfinity)

Issue: I've had comcast for well over 3 years or so now. I had their Blast package for "up to 200Mbps" Recently I changed my plan to the Gigabit internet plan for "up to 1000Mbps".

Well, as soon as I plug in my new modem (brand new) I go through the activation process, and it doesnt work, it keeps looping on the comcast page.

I call them personally, and the first thing out of their mouth "your modem is defective please go to a comcast service station to "upgrade" to a new one." ..... LIKE WHAT? THIS .... IS BRAND NEW BETTER THAN ALL THE LOW END HARDWARE YOU GUYS OFFER ..... DONT GIVE ME THAT .... I DID MY HOMEWORK. I checked there page, i read up on what they give you for 10 dollars a month.

So we chit chat back and forth, i get the please hold blah blah sending a signal to your modem blah blah speech form their flow charts, at this point im mad. I was receiving 150mbps before i upgraded to 1Gbps plan, now im only receiving 25Mbps.

So my simple question is, with hardware that is fully capable of these speeds, why are they trying to blame my hardware? the router has been used with both plans.

On top of this, i brought the modem to my friends house who has the blast package and it hit 200mbps right out of the gate maxing his up to speeds. so???? why 25 at my house?

<<Multiple edits made by moderator. Watch the language, please.>>

 

[delaro]

Your hardware has nothing to do with it speeds are just them logging into your account and setting what you get. Bad connections on other devices can cause feedback and mess with your speed but even then it's random not a constant measurable output.

Just wondering why you would pay $100+ for internet? 1G you could run a internet cafe off that.

 

[smorizio]

https://mydeviceinfo.xfinity.com/customerinfo
that modem is not yet support or will never be if it not on there list.
i return it for one that is on there list. if the unit is not supported it default to there slow plan speed.

 

[bill001g]

I am pretty sure they require a docsis 3.1 device to get the gigabit plan and the modem you list is the 3.0 version. And as stated above it really doesn't matter what stats the manufacture claim it must be on the supported list to get it to work. Many times it will refuse to even activate equipment not on the list.

 

[The Paladin]

The 1GB plan is actually DOCIS 3.1 indeed.
change your hardware (or get theirs) and move on with your life.

 

[delaro]

"TP-Link TC7650-E (24x8) DOCSIS 3.0 Cable Modem (Up to 1029MBps Speed) for Comcast, Spectrum"

3.1 is much more efficient because it uses a new type of "forward error correction" that lets cable equipment pack more data into the same amount of space. But cable providers could offer gigabit bandwidth with today's DOCSIS 3.0 equipment if they really wanted. DOCSIS 3.0 wouldn't be ideal for multi-gigabit Internet connections, but it can provide "around a gigabit" cost-effectively a single channel can deliver 1.2GPS but on multi Channel it drops down to 914MBS.