had vista home, a company I hired to protect my computer and fix it when probems accor, My big mistake, they put windows 8 on my computer, I tryed all I can, it always ask for administrators password. but the old password and new don't work. Im using my grand daughters account to get on line, that was the reason for the password, to keep her off of youtube and facebook. shame on me for paying someone from India to keep me safe. I beleive they are bootlagers, I informed microsoft and they don't seem to care and said they can fix it for 189.00. no way, I need experence help. free.