I'm connected to internet but it doesn't work

[kevinburke]

This issue randomly appeared when I booted up my PC yesterday. The icon in the taskbar says I'm connected to the internet via cable (which I am), but the internet doesnt work. Not only on the browser, i cant either play steam games and such. Basically I cant do nothing, its just like the cable is unplugged. I have tried everything i found and thought that could help (ip release/renew, winsock reset, dns flush, I set my dns and ip to be obtained automatically, restarted my router and reset it to factory settings, switched the cable in the router ports, turned off firewall, did troubleshooting.. and nothing, same problem). The wifi works so its definitely not a modem related issue. Does anyone have an idea? Please help me fast, I am forced to use mobile data on my pc. edit by Moderator for language

 

[RealBeast]

Can you ping the router gateway address using the command prompt window and get any through when using Ethernet?

Do you have a second cable to check that as the issue? Or use the cable you have to connect a different device.

Does the control panel network adapter have a yellow mark by it or does it appear normal? What model Ethernet adapter is listed in the device manager?

Windows 10, or another version?

 

[kevinburke]

yes i can ping 127.0.0.1, and yes I can try checking if it works on another pc later but i think it will, its a pc related issue imo. not sure about the yellow mark but I will check it when I am home, and yes I have windows 10.

 

[kevinburke]

okay so here is the list of my network adapters: http://ibb.co/dzeOcb
I tried to plug the cable into my other pc and internet worked perfectly there. not shre what yellow makr you mean tho.

 

[nigelivey]

Can you ping an external IP address, try 8.8.8.8, then try ping to a site such as google.com get back with the results.

 

[kevinburke]

nope i cant ping none (8.8.8.8 and google.com). I cant ping anything but localhost and my modem

 

[nigelivey]

HAve you uninstalled the NIC and tick remove drivers and then re-install. Have you tried checking internet options and made sure there isnt a proxy server address? Have you tried running Malwarebytes?

 

[RealBeast]

yes i can ping 127.0.0.1, and yes I can try checking if it works on another pc later but i think it will, its a pc related issue imo. not sure about the yellow mark but I will check it when I am home, and yes I have windows 10.

127.0.0.1 is not your router gateway address, that is a loopback address that validates your IP stack -- in other words it means that your computer can ping itself. The router gateway address is likely something like 192.168.x.1 (usually x = 0 or 1 but occasionally 254). So try pinging your gateway.

What output do you get if you type ipconfig in your command prompt box (it should show you your device IP address and your router gateway address among other things).

 

[RealBeast]

nope i cant ping none (8.8.8.8 and google.com). I cant ping anything but localhost and my modem

So you can ping the modem or router and get 4 packets sent/received?

 

[kevinburke]

nah because I really dont know what NIC is or whatever.. and how am I supposed to reinstall if i dont have internet connection lmao.. and no I dont have malwarebytes and I cant download it because ive no internet on my pc

 

[RealBeast]

He's just asking if you have uninstalled and reinstalled the Realtek NIC (Ethernet adapter), which deletes the driver and reinstalls it. It would reinstall from the local file that has all the drivers. But that isn't top priority if you can ping something outside your machine (so forget 127.0.0.1) -- your router or any other machine attached to the switch on your router.

The troubleshooting approach I advocate is based on starting at the machine and working outward, as you are doing.

The next step is a lot different if you can ping your router compared to not being able to do so.

 

[nigelivey]

nah because I really dont know what NIC is or whatever.. and how am I supposed to reinstall if i dont have internet connection lmao.. and no I dont have malwarebytes and I cant download it because ive no internet on my pc

lmao??? There are plenty of ways to find a driver without use of the machine that it's required for, do you have a mobile phone? download malwarebytes the same way, link phone to PC using a usb cable (or whatever)??? NIC = Network Interface Card, look in device manager or whatever......! lmao!

 

[kevinburke]

would reinstalling windows fix the issue? i cba to mess with all that stuff i rather just format my disk and reinstall windows

 

[RealBeast]

No, probably not since you would have to install the driver in any case. Try the simple stuff first and only resort to a clean install if you must.

But I still do not know if you can actually ping your router gateway address, which if you can would mean that you don't need to even mess with any drivers.

Can you ping the router gateway address and get 4/4 through? (not 127.0.0.1, but the gateway router address that is something like 192.168.x.1 where x is between 0 and 254)

 

[kevinburke]

okay I tried pinging my router (192.168.1.254) and it works well, 4/4, 0% packet loss. what should i do now

 

[RealBeast]

okay I tried pinging my router (192.168.1.254) and it works well, 4/4, 0% packet loss. what should i do now

So now we know that it has nothing to do with your software or hardware all the way to the router -- no need for any reinstalls or driver reinstalls.

The only exception would be if you are attempting to use a VPN turn it off for all testing and then troubleshoot that later.

If you have a distinct modem, I would take the router out and connect directly to the modem, if it is a combo gateway then just do the following anyway.

Use the problem computer and try to ping a well known site after setting my DNS server manually in the computer to 8.8.8.8 and 8.8.4.4 (network control panel, change adapter settings, right click the Ethernet adapter and select properties, then select Internet Protocol Version 4 and highlight it with a single click then select properties, on the bottom half of the general page hit the radio button to use the following DNS server addresses and enter those).

If that fails run a tracert command in the command prompt and see where it fails: tracert www.microsoft.com

That output will list the hops to the target site and can show you where it fails, perhaps at your ISP level.

 

[kevinburke]

hey so I tried doing what you said and this came up

http://ibb.co/fJSK56

what could be wrong? also I'm not sure why I have three of these here.

http://ibb.co/fquMJR

oh and sorry I accidentaly voted down on your post I was about to vote up but I'm on phone and I messed it up, sorry. Thanks for the help though, I hope we can fix this.

 

[RealBeast]

No problem on the down vote. :lol:

And when you say that you did what I said, did you set the DNS servers manually and then connect directly to the modem?

 

[kevinburke]

yes I have set the DNS to 8.8.8.8 and the other line below to 8.8.4.4 and I opened cmd and did "tracert www.microsoft.com" and it didnt work

 

[kevinburke]

hey I fixed it thanks a lot !