Question I'm experiencing some random crashes, how should I troubleshoot ?

[bcemail]

Built this system several months ago and it's been working mostly very smoothly. It has a Ryzen 7600, XFX 7600 XT, 32GB GSkill DDR5-6000 RAM.

I've had a few random crashes. One time I was playing a game, another time I tried to wake the computer up and it wouldn't. For those, I I either did a hard reset or it restarted itself. Once it didn't boot for about 30 seconds, just sat there with a couple of red lights on the mobo. Then it started up and everything seemed fine.

Over the weekend I got an error that "The instruction at 0x000...The memory could not be written." Some Googling said that it could be a problem with paging sizes. When I checked the virtual memory settings, my OS drive says "System Managed," but my storage drives say "None." Do I need to change anything here?

What other steps should I take to figure out what is causing the problems? I've read about stress testing, memory testing, using the command prompt for disc cleanup, etc. I didn't want to start doing random stuff and either making things worse or just wasting my time.

Thanks!

 

[Lutfij]

Built this system several months ago and it's been working mostly very smoothly. It has a Ryzen 7600, XFX 7600 XT, 32GB GSkill DDR5-6000 RAM.
When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

Is AMD's E.X.P.O/X.M.P enabled in your BIOS? If you've got .dmp files on your system, share them with us so we can identify what aspect of your build(driver or app wise) that the issue might be triggered.

 

[ubuysa]

I'm assuming (dangerous, I know) that your CPU is a Ryzen 5 7600? The specs for that CPU show a maximum guaranteed memory transfer rate of 5200MT/s (5200MHz DDR). This is the warranted speed, the maximum memory transfer rate that AMD warranty the CPU will accept. Many (most?) CPUs will accept memory transfer rates higher than this, but these rates are not guaranteed. At 6000MHz (MT/s) you may be overclocking your RAM beyond what that CPU can tolerate and that may be your problem.

I would start by removing all RAM overclocks (via DOCP/XMP) and run the RAM at its native (SPD) speed (probably 4800MHz). If it's stable at that speed then apply an overclock to 5200MHz and see whether it's stable there. If it is then everything is working as designed and there is no fault. You could try increasing the RAM clock to find out how fast you can run it before it becomes unstable.

Of course, if it's still not stable at 4800MHz then the problem may be elsewhere, but a RAM test using Passmark Memtest86 would be wise.

 

[bcemail]

Built this system several months ago and it's been working mostly very smoothly. It has a Ryzen 7600, XFX 7600 XT, 32GB GSkill DDR5-6000 RAM.
When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

Is AMD's E.X.P.O/X.M.P enabled in your BIOS? If you've got .dmp files on your system, share them with us so we can identify what aspect of your build(driver or app wise) that the issue might be triggered.

CPU: Ryzen 5 7600
CPU cooler:ThermalRight Assassin King 120
Motherboard: ASRock B650M Pro RS
Ram: GSkill DDR5-6000 16GBx2
SSD/HDD: OS drive is a Crucial M2, then 3 storage SSDs (I think a Samsung and an ADATA and something...)
GPU: XFX 6700 XT (had a typo in the original post)
PSU: EVGA 650 BS (~6 months old)
Chassis: Deep Cool 370
OS: Win 11
Monitor: LG 4K (not sure model, etc.)

I did set XMP in the BIOS. I'm not familiar with .dmp files but if there's a way to pull them, I'm happy to post them.
Thanks!

 

[bcemail]

I'm assuming (dangerous, I know) that your CPU is a Ryzen 5 7600? The specs for that CPU show a maximum guaranteed memory transfer rate of 5200MT/s (5200MHz DDR). This is the warranted speed, the maximum memory transfer rate that AMD warranty the CPU will accept. Many (most?) CPUs will accept memory transfer rates higher than this, but these rates are not guaranteed. At 6000MHz (MT/s) you may be overclocking your RAM beyond what that CPU can tolerate and that may be your problem.

I would start by removing all RAM overclocks (via DOCP/XMP) and run the RAM at its native (SPD) speed (probably 4800MHz). If it's stable at that speed then apply an overclock to 5200MHz and see whether it's stable there. If it is then everything is working as designed and there is no fault. You could try increasing the RAM clock to find out how fast you can run it before it becomes unstable.

Of course, if it's still not stable at 4800MHz then the problem may be elsewhere, but a RAM test using Passmark Memtest86 would be wise.

First off, yes, Ryzen 5 7600. I didn't even think about the RAM being running too fast. Everything I had read was about making sure that XMP was enabled, so I did that right away. Will I notice any difference with running the RAM slower? I doubt I'm doing anything to really push my system and I can always lower settings (I've been gaming on an RX 580 up to a couple months ago so I'm used to that).

Here is the link to my RAM set. Looks like you are right that 4800 is standard. I'll set it for that and see how it goes. As I said, the problems are random and not very often, so it's sort of hard to figure out. I'll also run Memtest86 after disabling XMP.

Any idea about the paging size for the memory? I'm not familiar enough to know how the memory interacts with the storage drives so I didn't want to mess anything up.

Thanks for the help!

 

[ubuysa]

Set the pagefile size to System Managed for all drives. The days of manually managing the pagefile are long gone. But do make sure there is lots of free space on the system drive.