I've always had some internet problems at my current location but after asking comcast to send a guy out and fix it a couple months ago it just became insanely worse, I get about 20-40 disconnects every day, most of them are t3 timeouts, and a few are t4, here's a screenshot of the event log -
View: https://imgur.com/l9u6S9U
and here's a screenshot of my connection page, the uptime is exactly 1 day for this screenshot - View: https://imgur.com/7YskV5T
Now the problem seems to be an issue with my upstream power levels (dbmv), my modem (motorola 7700) suggests an ideal range to be 37-48, and to always be below 54 and all 4 channels should only be less than 3 dbmv apart from eachother.
Currently, my dbmv is all over the place, spiking constantly, when it hits 54 my modem performs a reset.
I wrote a program to log the current upstream dbmv and the corrected/uncorrected packets and display them in a graph, here's a screenshot of that - View: https://imgur.com/l9SsMlV
the white lines on the bottom are corrected packets, the pink lines are uncorrected, their length does not match the number on the left, it's just so i can see when I'm dropping packets.
when the lines go off the window, it's because for a few seconds my modem displays wrong power levels, but I keep it because it's a good visual cue that the modem reset, in that image I disconnected about 10 times.
So I'm hoping someone with more knowledge can help me out here and suggest maybe what I should so, I've gotten a Comcast technician to visit about 6 times in the last year, and every time they say the problem is something different, try and fix it, and it changes nothing, I don't think the problem is on my end but I don't really know.
Also my main coaxial cable coming from the pole to the house currently is going through a tree, with a branch pushing the cable to about a 60 degree angle, not sure if that could be a problem either, wondering what others think.
If you need any more information let me know, like I said I'm a noob here and I would really appreciate some help =P
and here's a screenshot of my connection page, the uptime is exactly 1 day for this screenshot - View: https://imgur.com/7YskV5T
Now the problem seems to be an issue with my upstream power levels (dbmv), my modem (motorola 7700) suggests an ideal range to be 37-48, and to always be below 54 and all 4 channels should only be less than 3 dbmv apart from eachother.
Currently, my dbmv is all over the place, spiking constantly, when it hits 54 my modem performs a reset.
I wrote a program to log the current upstream dbmv and the corrected/uncorrected packets and display them in a graph, here's a screenshot of that - View: https://imgur.com/l9SsMlV
the white lines on the bottom are corrected packets, the pink lines are uncorrected, their length does not match the number on the left, it's just so i can see when I'm dropping packets.
when the lines go off the window, it's because for a few seconds my modem displays wrong power levels, but I keep it because it's a good visual cue that the modem reset, in that image I disconnected about 10 times.
So I'm hoping someone with more knowledge can help me out here and suggest maybe what I should so, I've gotten a Comcast technician to visit about 6 times in the last year, and every time they say the problem is something different, try and fix it, and it changes nothing, I don't think the problem is on my end but I don't really know.
Also my main coaxial cable coming from the pole to the house currently is going through a tree, with a branch pushing the cable to about a 60 degree angle, not sure if that could be a problem either, wondering what others think.
If you need any more information let me know, like I said I'm a noob here and I would really appreciate some help =P