[SOLVED] I'm new, inexperienced, just don't understand this

[Zaehet]

I have an old computer, I love gaming, i do my online play on consoles, but the vast majority is spent on my computer. I looked up the compatibility of two 8gb ram sticks for my mother board and they are compatible. Ive looked at and studied the product guide making sure my installed them correctly

(motherboard product guide link) https://www.intel.com/content/dam/s...ards/H55_P55/DP55WG/DP55WG_ProductGuide03.pdf

No matter how many you tube videos i watch, or hours i spend reading in forums, i just cannot seem to understand exactly why my PC is only recognizing each 8gb sticks of ram, as both only 4gb sticks of ram.

Honestly i don't even know if i can get them to work, if it will smooth out my games or not. If anyone could please help me, i would very much appreciate it. Thank you.

SPECS:
OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-NVM6GSQ
System Manufacturer Systemax
System Model Charity PC 2010
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz, 2800 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Intel Corp. KGIBX10J.86A.5893.2010.1116.0001, 11/16/2010
SMBIOS Version 2.6
Embedded Controller Version 0.00
BIOS Mode Legacy
BaseBoard Manufacturer Intel Corporation
BaseBoard Product DP55WG
BaseBoard Version AAE57269-404
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.628"
User Name DESKTOP-NVM6GSQ\zaehe
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.99 GB
Available Physical Memory 1.92 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 6.26 GB
Page File Space 8.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

 

[RememberThe5th]

Do your ram sticks match ram support (there is pdf file with supported ram sticks by their id numbers) numbers id?
Have you tried updating bios?

 

[herrwizo]

Your motherboard supports a total of 16GB of memory over 4 slots. But this assumes that all slots are filled. In practice, this results in a maximum of 4GB per slot limit, which you experience right now. You can only use 16GB if you use 4 modules, 4GB each. Yeah, I know... a real nuisance.

 

[Zaehet]

Your motherboard supports a total of 16GB of memory over 4 slots. But this assumes that all slots are filled. In practice, this results in a maximum of 4GB per slot limit, which you experience right now. You can only use 16GB if you use 4 modules, 4GB each. Yeah, I know... a real nuisance.

Now it all makes sense, thank you so very much!