- Jun 14, 2011
- 7
- 0
- 18,510
OK, I'm beating my head over this one... Here's a quick overview:
1. PC Running Win 7 Professional (x86 for what it's worth)
2. ImageRunner 2020
Both connected CAT5 to the network. From the Win 7 machine I can ping the IR2020 all day long. I can open a browser and punch in the IP of the IR2020 and access the GUI.
Using Win 7 "Add a Printer" if I select Network, Win 7 finds the IR2020, obtains the driver, and installs it. I can then open the print queue. I can select Properties and view all the info from the IR2020. When I print it is sent to the queue then it disappears as if it printed... But it does not print. This happens on the regular Test Page as well. Wen I look at the IR2020 logs through the GUI it shows the IR2020 received the print job and there are no errors reported.
I have also tried:
a.) Using the "Add a Printer" wizard and selecting local printer, then adding the printer using an IP port and specifying the address. Again, it installs fine and I see the same behavior;
b.) I uninstalled the printer and the connected it to the IR2020 by USB cable. Win 7 saw the new device, went to Windows Update, grabbed the latest driver, and installed it without issue. Once done, I have the same behavior as documented above;
c.) The IR2020 keeps installing with a PCL5e driver. I found a PCL6 driver online. It installs fine, but exhibits the same behavior; and
d.) Accessing the printer via Win 7 devices, I went into the Advanced properties of the printer and tried the different Print Processors (RAW, RAW [FF appended], TEXT, etc) all to no avail.
Any help with this before I have to fork out cash to some Canon Tech is greatly appreciated!
1. PC Running Win 7 Professional (x86 for what it's worth)
2. ImageRunner 2020
Both connected CAT5 to the network. From the Win 7 machine I can ping the IR2020 all day long. I can open a browser and punch in the IP of the IR2020 and access the GUI.
Using Win 7 "Add a Printer" if I select Network, Win 7 finds the IR2020, obtains the driver, and installs it. I can then open the print queue. I can select Properties and view all the info from the IR2020. When I print it is sent to the queue then it disappears as if it printed... But it does not print. This happens on the regular Test Page as well. Wen I look at the IR2020 logs through the GUI it shows the IR2020 received the print job and there are no errors reported.
I have also tried:
a.) Using the "Add a Printer" wizard and selecting local printer, then adding the printer using an IP port and specifying the address. Again, it installs fine and I see the same behavior;
b.) I uninstalled the printer and the connected it to the IR2020 by USB cable. Win 7 saw the new device, went to Windows Update, grabbed the latest driver, and installed it without issue. Once done, I have the same behavior as documented above;
c.) The IR2020 keeps installing with a PCL5e driver. I found a PCL6 driver online. It installs fine, but exhibits the same behavior; and
d.) Accessing the printer via Win 7 devices, I went into the Advanced properties of the printer and tried the different Print Processors (RAW, RAW [FF appended], TEXT, etc) all to no avail.
Any help with this before I have to fork out cash to some Canon Tech is greatly appreciated!
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