Hi all!
This is my last attempt before altogether ditching this computer as I don't know what else to do at this time.
To explain how we got here... I purchased a pretty crazy computer last summer for my work which is 3D animation and motion graphics. It's was quite the beast and here are the specs:
Threadripper 1950X CPU
4x GTX 1080 Ti
32GB RAM
1600 Watt EVGA PSU
SSD Boot Drive
4TB Secondary Drive
Windows 10 Pro
The apps I use mainly are 3ds Max, Redshift and the Adobe Suite, especially After Effects.
Now for the issue: Every once in a while, seemingly randomly, I'll be working and the the GPU signal cuts out. I lose all signal on both monitors (I have multi-monitor setup). No matter what I do, I can't get a signal back. The only thing I can do is forcibly turn off the computer power, and then start again.
There is no way to replicate this which makes it really difficult to solve. But it happens mainly when using 3ds Max so at first I thought it was perhaps software related. Today is happened using After Effects so it is system-wide.
I took it back to the store for a full-checkup months ago as they tested everything, including a thorough RAM check in case it had bad sectors which could be causing the crash. Everything came back clean.
Here's what I've been looking for when it happens to see if I can get some clues:
- When this happens, I look at the motherboard and GPUs and they all have the lights on. The fan is still spinning. So I don't think this is a power issue (ie. not enough of it) or I assume it would shut down everything.)
Based on this, can anyone help me figure out what else I could do to resolve this? I've been dealing with the issue for over a year and it's awful losing work every time due to unpredictable crashes. What else could I try to test the issue? What other clues can you gather from this??
I also checked the Windows system log today after it crashed but it doesn't give me any useful clues. It says power shut down unexpectedly which is presumably when I hard-rebooted it and the errors before that don't shed any light on what's happening.
Here are some of the logs, starting with the power shutdown which I assume is me turning it off for the reboot:
3:31pm - Audit events have been dropped by the transport. 0
3:31pm - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
3:30pm - The description for Event ID 56 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
Somebody... anybody... please help!!
Thanks,
-Richard
This is my last attempt before altogether ditching this computer as I don't know what else to do at this time.
To explain how we got here... I purchased a pretty crazy computer last summer for my work which is 3D animation and motion graphics. It's was quite the beast and here are the specs:
Threadripper 1950X CPU
4x GTX 1080 Ti
32GB RAM
1600 Watt EVGA PSU
SSD Boot Drive
4TB Secondary Drive
Windows 10 Pro
The apps I use mainly are 3ds Max, Redshift and the Adobe Suite, especially After Effects.
Now for the issue: Every once in a while, seemingly randomly, I'll be working and the the GPU signal cuts out. I lose all signal on both monitors (I have multi-monitor setup). No matter what I do, I can't get a signal back. The only thing I can do is forcibly turn off the computer power, and then start again.
There is no way to replicate this which makes it really difficult to solve. But it happens mainly when using 3ds Max so at first I thought it was perhaps software related. Today is happened using After Effects so it is system-wide.
I took it back to the store for a full-checkup months ago as they tested everything, including a thorough RAM check in case it had bad sectors which could be causing the crash. Everything came back clean.
Here's what I've been looking for when it happens to see if I can get some clues:
- When this happens, I look at the motherboard and GPUs and they all have the lights on. The fan is still spinning. So I don't think this is a power issue (ie. not enough of it) or I assume it would shut down everything.)
-
- I thought perhaps it was a RAM related issue that would occur when the memory gets filled to a certain point and accesses a bad sector but as I said, they did a full thorough check and it came back clean. I also took out the modules and worked with one at a time to see if it happened and it does.
- I realize the GPU drivers could very well be a culprit. I am using a somewhat older driver so that it's compatible with an older software I use. But when I took it to the store, they had updated it to a more modern version and the issue still persisted. I am still not using the latest drivers due to software compatibility but since the store tried already at the time and it didn't solve anything, I am doubtful it would help.
- I read that the NVidia sound driver caused problems for some so I disabled those but it still happens.
- I read I should install ONLY the GPU drivers and nothing else that comes with the NVidia package which I still have to try.
Based on this, can anyone help me figure out what else I could do to resolve this? I've been dealing with the issue for over a year and it's awful losing work every time due to unpredictable crashes. What else could I try to test the issue? What other clues can you gather from this??
I also checked the Windows system log today after it crashed but it doesn't give me any useful clues. It says power shut down unexpectedly which is presumably when I hard-rebooted it and the errors before that don't shed any light on what's happening.
Here are some of the logs, starting with the power shutdown which I assume is me turning it off for the reboot:
3:31pm - Audit events have been dropped by the transport. 0
3:31pm - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
3:30pm - The description for Event ID 56 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
Somebody... anybody... please help!!
Thanks,
-Richard
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