[SOLVED] Independent Zoom support forum

[benawhile]

Hi

I am having a small but irritating problem with my Zoom conference setup. I'm not asking for a solution here, (although a solution would be nice) but simply where will I find a centre of specialised knowledge of Zoom that isn't owned by Zoom itself? They have discontinued support for non subscribing users.

The actual problem is that in every meeting I am in, everything works, I can see and hear all participants, and can switch from gallery view to speaker view.
But I am the only one in the group that can not see a green highlighted border, or frame, call it what you will, around my webcam view of myself while I am talking. I can only see the border around every other participant when they are speaking.
This means that I have to barge my way into the conversation every time. All other participants say they can see the border around my image when I am the active speaker, it's only me that doesn't know when I am highlighted. This is very distracting and spoils the experience.

I've just spent the last hour searching for this in Zoom help pages and I can't even find out what the border thing is called. Is it called a frame?

FWIW my system is Linux Mint

 

[Ralston18]

Check the following links:

https://support.zoom.us/hc/en-us/articles/201362403-Active-Speaker-Video-Layout-

https://support.zoom.us/hc/en-us/articles/201362653-Spotlight-Video

 

[Alabalcho]

This could be down to several factors:

• Change your browser (or start your browser witih different profile);
• Check with other system.

I see nothing wrong (from business point of view) with Zoom refusing one-on-one support for non-paying customers, especially these days where there are million of non-paying users overloading their servers. If that glitch bothers you that much - there are Teams, Skype, Go-To-Meeting, Webex, and probably more I don't know about.