Inernet service provider E-mail

[Benab3]

Hey Guys,

One of my family members has a TalkTalk E-mail address and when we switched to plusnet it was fine, but with Sky doesn't work.

Any tips that please le me know

Thanks,

Ben

 

[i7Baby]

Log on to your TalkTalk account at http://www.talktalk.co.uk/mail/?check_cookie=1

or change to hotmail or gmail.

 

[Benab3]

Cannot change email it has to stay the same.

At the moment the email is logged onto with the outlook application

 

[i7Baby]

You can change email if you have to.

Why are you using Outlook? Just log on and use it.

 

[Benab3]

The email cannot change for work reasons and she uses outlook as it is the only thing that works for her work meetings ( apparently ) anybody using gmail etc had large issues

 

[i7Baby]

Most people with internet accounts don't use 3rd party email. To do so, you have to log on to their website. Instead they use the email from their ISP.

You have chosen to do neither. So it doesn't work.

 

[Benab3]

It used to work with Microsoft outlook

Mail can be recieved but not sent

Error 530 5.7.1

 

[i7Baby]

Then you've changed the settings. Check what they should be and change Outlook accordingly.

See http://group-mail.com/email-error-codes/server-says-530-5-7-1-client-was-not-authenticated/

 

[ex_bubblehead]

It used to work with Microsoft outlook

Mail can be recieved but not sent

Error 530 5.7.1

That error is most likely caused by the new ISP blocking standard SMTP ports to all but their own servers as spam prevention. You'll have to find out from TalkTalk if they support alternate ports.

 

[thdslater]

I switched my parents from TalkTalk ages ago since they were a nightmare to deal with! I've signed them up to 1&1 webmail and life has been much easier. No more calls from them asking to "fix the email". I've been very impressed with the service and I'm going to sign up myself once my current contract runs out.