Question Initial setup mistake on Skytech

Tydestorm

Distinguished
Jun 3, 2015
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18,510
Hey! I just got my new Skytech PC and turned everything on, only to realize my monitor wasn’t connected to the right port. I reconnected it to the gpu and it started working. But then it was stuck on ‘Just a moment’ for like half an hour. So I decided to try turning it off and back on. Now I fear it’s skipped the setup process because it’s on the login screen of ‘defaultuser0’. I’m not sure what to do from here. I’ve already made a mistake or two and I don’t want to mess around any further. Any help would be most appreciated!
 

Ralston18

Titan
Moderator
Do you have the Starting Guide for your model?

https://skytechgaming.com/support/starting-guide/

Hopefully all you may need to do is provide the applicable password to login as defaultuser0.

However, there is the possibility that when you forced the shutdown during an on-going update process then some system files may have been corrupted.

The system may or may not be able to recover.

Starting point to get logged in and then let the system proceed and/or finish any necessary updates.
 

Tydestorm

Distinguished
Jun 3, 2015
2
0
18,510
Do you have the Starting Guide for your model?

https://skytechgaming.com/support/starting-guide/

Hopefully all you may need to do is provide the applicable password to login as defaultuser0.

However, there is the possibility that when you forced the shutdown during an on-going update process then some system files may have been corrupted.

The system may or may not be able to recover.

Starting point to get logged in and then let the system proceed and/or finish any necessary updates.
Unfortunately, I can't find a password for defaultuser0.

I did find some troubleshooting on the Skytech site for what to do in this scenario, but that didn't work either.

Might I have to reinstall windows?
 

Ralston18

Titan
Moderator
This Skytech link?

https://skytechgaming.com/support/troubleshooting/

From the link:

"Defaultuser0 is the hidden account from when you first startup the computer and customize your account preferences. If the first startup is interrupted, it may boot up to a login screen with defaultuser0 as the account name. You will not be able to login using this account as it is not set up for regular use. You can bypass it with the following steps:

From the login screen, hold the shift key and click the restart button to restart the computer.

Click on Troubleshoot, Advanced and then Startup Settings.

At the Startup settings, select “Safe Mode with Networking”. It should fail to boot and restart.

If you still get defaultuser0, go back to the Start settings menu and select “Safe Mode with Command Prompt” instead.

Type in the following commands and hit enter after each line.

net user administrator /active:yes

net user defaultuser0 /DELETE"

= = = =


If the bypass fails then reinstall Windows = yes. That is what I would do.

Simply because you start with a clean slate and there should not be any corrupted files.

Clean install.

FYI:

https://forums.tomshardware.com/faq/windows-10-clean-install-tutorial.3170366

All the more so if Skytech's solution is not working.

Plus, who knows what all they may have installed....