Insanely slow internet speeds

[ChloricDread29]

I'm paying for speeds up to 67Mb, but getting max 6Mb and often below 1Mb, even with ethernet. What could be causing such slow speeds? Thanks

 

[4745454b]

First, make sure your units aren't changing. There is a big difference between 67MB and 67Mb. One B is equal to 8 b's, so if you are paying for 67Mbps and you are getting 6MB, that's pretty much ok. 64/8=8. You are losing speed somewhere, but you are for the most part getting what you should. You should also make sure you are testing correctly. NOTHING else using the bandwidth and test with a speed testing site. Not trying to download something and see what comes through.

67Mb is an odd rate to pay for. Are you sure about the 67?

 

[ChloricDread29]

First, make sure your units aren't changing. There is a big difference between 67MB and 67Mb. One B is equal to 8 b's, so if you are paying for 67Mbps and you are getting 6MB, that's pretty much ok. 64/8=8. You are losing speed somewhere, but you are for the most part getting what you should. You should also make sure you are testing correctly. NOTHING else using the bandwidth and test with a speed testing site. Not trying to download something and see what comes through.

67Mb is an odd rate to pay for. Are you sure about the 67?

My units are correct and yes, the broadband im paying for offers speed up to 67Mb with an average speed of 50Mb, and I'm currently getting 2Mb with nothing else using bandwith.

 

[4745454b]

Any old router or switch in there?

 

[ChloricDread29]

Any old router or switch in there?

Nope, I'm using a BT Smart Hub and we were sent fairly recently.

 

[4745454b]

Specs? Of everything.

 

[ChloricDread29]

Specs? Of everything.

Sorry, I'm not very tech savvy, but where would I find the specs, and what counts as everything?

 

[4745454b]

Router? Modem? Network cards? Wired/wireless? Anything on the network get good speed? How many devices? Cable? DSL? Satellite?

All I know is you have slow speed. I don't even know if it's a laptop, desktop, phone, etc.

 

[ChloricDread29]

Router? Modem? Network cards? Wired/wireless? Anything on the network get good speed? How many devices? Cable? DSL? Satellite?

All I know is you have slow speed. I don't even know if it's a laptop, desktop, phone, etc.

I get slow speeds on all devices e.g. desktop, laptop and and mobile through using WiFi or ethernet. The internet is fibre. There are currently 10 devices connected but I would say max 5 being used at one time, usually less, around 2-3. The router being used is a BT Smart Hub and no modem is used.

 

[4745454b]

My knowledge of Fiber is limited due to a lack of experience. From what you've said it sounds like there is an issue with your setup. I'd call your Fibre company and have them take a look.