- Oct 31, 2015
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Hey folks.
Whilst playing Guild Wars 2 my computer shuts down; This is identified by windows event manager as a Kernel_power 41 (63) error. The issue started 7 days ago when I installed a new MSI GTX 970. I checked drivers, PC power saving settings, all connections in the PC, and ran stress tests on the CPU, PSU and GPU.
I found I was able to force a KP41 with a OCCT GPU or CPU test, so I sent it back 3 days ago and reinstalled by old MSI HD 6950, ran a load of tests; everything was fine. Today, I installed a brand new ASUS GTX 970 and after 2 hours of gaming the KP-41 happened again.
My PC Specs are as follows (Taken from CPU-Z): Windows 7 Ultimate, i5 2500k 3.30ghz, MSI Z77A-G45 Motherboard, 16GB 666.5 Mhz DDR3 Ram, 64GB Crucial SSD (For OS), 1TB Western Digital (everything else), be quiet 730W Bronze modular PSU, Brand New ASUS GTX 970 4GB
I don't know what to do now, so I'm here for advice. I don't have a second PSU to test. Please help? I'll provide anything you ask for within my limited abilities and knowledge.
Thank you
EDIT: No replies yet. Asked Reddit to help and got some suggestions, all of which I have followed to no avail. The errors still happen when I play guild wars 2, but only in the new, shinier areas of the game (that create more load). So far: Used DDU between each install, I don't overclock, Temps under load http://imgur.com/a/yd74I , BIOS and Mobo updated. Reseated all power cables, Intel Processor Diagnostic Tool used, Test passed, CMOS cleared.
UPDATE: Using the OCCT PSU test and opening a game, I was able to crash the MSI 970, and had thought I could do the same on the ASUS, but I can't. It is still crashing when I go into super shiny areas of Guild Wars 2, but I can't force a crash using the PSU burn test. Not sure if this helps or just confuses the issues further. The MSI used 1 6-pin and 1 8-pin power connector, the ASUS only uses an 8-pin. Someone please help, I need more ideas to test. I'm not sure how I'm meant to get the forums attention to this problem.
Update 2: Switched out, around and removed RAM for testing, crashes still occur
Whilst playing Guild Wars 2 my computer shuts down; This is identified by windows event manager as a Kernel_power 41 (63) error. The issue started 7 days ago when I installed a new MSI GTX 970. I checked drivers, PC power saving settings, all connections in the PC, and ran stress tests on the CPU, PSU and GPU.
I found I was able to force a KP41 with a OCCT GPU or CPU test, so I sent it back 3 days ago and reinstalled by old MSI HD 6950, ran a load of tests; everything was fine. Today, I installed a brand new ASUS GTX 970 and after 2 hours of gaming the KP-41 happened again.
My PC Specs are as follows (Taken from CPU-Z): Windows 7 Ultimate, i5 2500k 3.30ghz, MSI Z77A-G45 Motherboard, 16GB 666.5 Mhz DDR3 Ram, 64GB Crucial SSD (For OS), 1TB Western Digital (everything else), be quiet 730W Bronze modular PSU, Brand New ASUS GTX 970 4GB
I don't know what to do now, so I'm here for advice. I don't have a second PSU to test. Please help? I'll provide anything you ask for within my limited abilities and knowledge.
Thank you
EDIT: No replies yet. Asked Reddit to help and got some suggestions, all of which I have followed to no avail. The errors still happen when I play guild wars 2, but only in the new, shinier areas of the game (that create more load). So far: Used DDU between each install, I don't overclock, Temps under load http://imgur.com/a/yd74I , BIOS and Mobo updated. Reseated all power cables, Intel Processor Diagnostic Tool used, Test passed, CMOS cleared.
UPDATE: Using the OCCT PSU test and opening a game, I was able to crash the MSI 970, and had thought I could do the same on the ASUS, but I can't. It is still crashing when I go into super shiny areas of Guild Wars 2, but I can't force a crash using the PSU burn test. Not sure if this helps or just confuses the issues further. The MSI used 1 6-pin and 1 8-pin power connector, the ASUS only uses an 8-pin. Someone please help, I need more ideas to test. I'm not sure how I'm meant to get the forums attention to this problem.
Update 2: Switched out, around and removed RAM for testing, crashes still occur
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