Installed new CPU and now computer freezes when playing Battlefield 1

[dylanmelanson12]

I have just recently installed my new ASRock 970A-G/3.1 motherboard in hopes of upgrading my CPU from a AMD fx-6350 to a AMD fx-9370. I replaced the new CPU after getting my computer set up with windows on the fx-6350 and started to play Battlefield 1 to come to a complete freeze after about a minute of playing. I know it is not a heating problem because I have a Corsair h80 water cooler that has 2 fans on the radiator and 3 other case fans, 2 always running and 1 connected to my Asus GeForce GTX 1070 8GB STRIX video card. I am not sure what is causing the freezes but when I go back to the fx-6350, my computer runs as normal. I have the most recent BIOS version.

Setup:
CPU Cooler Corsair - H60 54.0 CFM Liquid CPU Cooler
Motherboard ASRock 970A-G/3.1
Memory Crucial - Ballistix Sport 16GB (4 x 4GB) DDR3-1600 Memory
GPU Asus - GeForce GTX 1070 8GB STRIX Video Card
PSU Corsair - CXM 750W 80+ Bronze Certified Semi-Modular ATX Power Supply

 

[jay32267]

Make sure you have the most recent BIOS installed. Sometimes the early BIOS software doesn't support processors that come later.

Another possibility is a bad processor. I purchased an i7-990x from EBay recently and it turned out to be bad. Luckily I got a refund and bought an i7-980 and it's been just fine.

 

[keoM]

update the bios and try

 

[dylanmelanson12]

Make sure you have the most recent BIOS installed. Sometimes the early BIOS software doesn't support processors that come later.

Another possibility is a bad processor. I purchased an i7-990x from EBay recently and it turned out to be bad. Luckily I got a refund and bought an i7-980 and it's been just fine.

Before I upgraded boards, I used the processor on the old board and the processor worked but was bottlenecked because it wasn't getting enough power so I am pretty confident the processor works. I was gifted the processor from my uncle and he said it worked perfectly as well. Should I install the new BIOS with the fx-9370 installed or install it with the fx-6350 installed?

Update: just checked my BIOS version and it is the most recent.

 

[SkyNetRising]

So you changed motherboard, but did you reinstall OS after that?

 

[dylanmelanson12]

So you changed motherboard, but did you reinstall OS after that?

Yes I did a clean install of windows with the fx-6350 installed

 

[13thmonkey]

could be PSU, could be mobo is only borderline capable, could be you aren't cooling the vrm's well enough (it specifically states that they need extra cooling in the CPU support list), that's a nightmare processor to get working well.

 

[dylanmelanson12]

could be PSU, could be mobo is only borderline capable, could be you aren't cooling the vrm's well enough (it specifically states that they need extra cooling in the CPU support list), that's a nightmare processor to get working well.

do you think that I need to up the voltage given to the processor in the BIOS after I install it? could the BIOS be remembering the fx-6350's voltage input to not change it to the fx-9370's input?

 

[13thmonkey]

if anything you have to underclock it to make it work. Doing a bios reset will have It correctly identifying it. But the other issues mentioned: The H60 may not be classed as a high end water cooler which is recommended for this processor, vrm cooling is recommended (have you done that), an oversized high quality PSU is also recommended, not sure yours qualifies.

 

[dylanmelanson12]

if anything you have to underclock it to make it work. Doing a bios reset will have It correctly identifying it. But the other issues mentioned: The H60 may not be classed as a high end water cooler which is recommended for this processor, vrm cooling is recommended (have you done that), an oversized high quality PSU is also recommended, not sure yours qualifies.

My vrm has a heatsink on it and i put a fan that blows air over it. I am not sure heating is a problem because in idle it is at max about 35°c. I put all my parts in pcpartpicker and says everything is compatible so hopefully it is not the power supply. It says that it estimates to have power consumption of 500 watts when everything is running.

 

[krzyimprt]

if anything you have to underclock it to make it work. Doing a bios reset will have It correctly identifying it. But the other issues mentioned: The H60 may not be classed as a high end water cooler which is recommended for this processor, vrm cooling is recommended (have you done that), an oversized high quality PSU is also recommended, not sure yours qualifies.

My vrm has a heatsink on it and i put a fan that blows air over it. I am not sure heating is a problem because in idle it is at max about 35°c. I put all my parts in pcpartpicker and says everything is compatible so hopefully it is not the power supply. It says that it estimates to have power consumption of 500 watts when everything is running.

Just realized you said 9370, which is a 220W CPU. I won't be surprised if your issue is never fixed. Those FX chips are a joke. Even sticking a 9590 with a $200 sabertooth board will cause freezing and instability.

 

[13thmonkey]

in idle is irrelevant, at idle it's maybe consuming 35-50W, perhaps 70 according to some sources, but a load it should be a 220W processor, that's 3-4 times the power going through the VRM's. And they will heat up over time, and degrade in performance over time, so that mid game it will fail.

https://community.amd.com/thread/196168 1000W PSU recommended by AMD. Notice how all of the recommended boards are 990's and not 970's.

 

[13thmonkey]

in answer to your PM'd question, this seems to indicate that 1.54V is normal, so I wouldn't be concerned about 1.55V. http://www.overclockersclub.com/reviews/amd_fx_9590_fx_9370/3.htm#&gid=1&pid=85473

The brutal truth here is that the FX9XXX's are difficult to work with, they need advanced cooling, bizarrely extreme power supplies, you have to effectively manage the voltage as if overclocking to make it work, and there are not many, possibly only 1, 970 boards that work with it.

Given all of that, is it worth it? if your uncle was using it, what is he now using? is his mobo available?

Personally, talk to your uncle, tell him you can't get it stable on your board, and sell it on, put the money towards a ryzen/8th gen intel upgrade.